NEWS

BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow

BT’s Digital unit is working to modernise the Group’s service management with the delivery of a unified service management platform, ServiceNow.

Read More

NEWS

Companies resolved employee IT issues 23% faster in 2021

Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents, and chatbots helped companies delight employees in the remote and hybrid work era.

Read More

NEWS

Majority of CIOs want to replace current technology

Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside their traditional technology purview, such as business model transformation, corporate strategy, and sustainability.

Read More

NEWS

Park Place Technologies launches Entuity v20.0

Upgraded on-prem solution features a streamlined user interface, server and storage management capabilities, and 90% noise reduction for customers.

Read More

NEWS

New Relic launches Service Level Management

New Relic’s service level management experience helps developers, operators and executives monitor uptime and reliability of all their software systems with one-click SLO and SLI setup, powerful recommendations, unified health reports and alerts for no additional cost.

Read More


New integration with ServiceNow® Workflow Data Fabric connects, understands, and activates...
Riverbed’s Alluvio Aternity Digital Experience Management solution has given Kent Community...
Nutanix has introduced new solutions that will allow IT teams to deploy, upgrade and troubleshoot...
Banco ABC Brasil has selected Informatica to modernise customer experience with a cloud-first...
The Value Stream Management Consortium has announced the full findings of its inaugural research...
Evolution of Kaseya VSA unifies management of rapidly expanding network of connected devices into...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Read more