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IT Management + Service

NEWS

Capita expands AI training programme with multiverse partnership

Capita is expanding its partnership with Multiverse to train 250 additional employees in AI skills, following an initial programme for over 500 staff.

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NEWS

Alteryx reveals enhanced academy for data analytics professionals

Alteryx introduces an updated Academy platform designed to support learning at different career stages, with personalised pathways aligned to evolving AI and analytics demands.

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Red Cactus and Tollring introduce AI-driven conversation analytics for CRM systems

Red Cactus and Tollring launch AI conversation analytics to support CRM integration across over 200 systems.

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Sunrise supercomputer to support fusion research and AI in the UK

The UK invests in 'Sunrise', a £45 million supercomputer to advance fusion energy research and support AI growth at Culham Campus.

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Teleport named finalist for infrastructure identity management solution

Teleport’s infrastructure identity platform has been named a 2026 SC Awards Finalist in the Best Identity Management Solution category.

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NEWS

AI's role in the evolving shared services sector

AI is increasingly being integrated into shared services, with organisations exploring its potential to support automation, improve processes, and contribute to strategic outcomes beyond efficiency.

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Debenhams Group embraces AI to modernise retail operations

Debenhams Group introduces a new AI solution to streamline sales and stock management, enhancing...

GoTo transforms IT management with new remote monitoring & management tools

GoTo Resolve now includes free remote monitoring and management, advanced helpdesk functionality,...

Snow Software and BMC expand partnership

Together the companies will support IT leaders with digital transformation and hybrid work...

Veeam unveils new Data Cloud solutions for MSPs

Veeam Software expands its offerings with Veeam Data Cloud for Managed Service Providers,...

Asda continues its retail tech transformation for customers using ServiceNow

Deal will see the Now Platform implemented to support Asda’s 140,000-strong colleagues improve...

Quest enhances unified endpoint offerings

Quarterly KACE Cloud Mobile Device Manager (MDM) release includes Windows 10 enrollment and ability...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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