NEWS

Adoption of AI stalling in IT departments

More than half of IT pros are not using machine learning in their environment.

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NEWS

Rackspace Technology launches Modern Operations

Service offering will provide customers across AWS, Azure, and GCP a 24x7 Unified Support Model.

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NEWS

Deutsche Welle uses TeamViewer to provide secure IT support

The Deutsche Welle, Germany's international broadcaster, is using TeamViewer to support its IT for its global network of correspondents.

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BLOG

The end-to-end approach that unleashes the Moment of Service

By Marne Martin, President, IFS Service Management Business Unit (SMBU).

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NEWS

Colt highlights Enterprise Tech Trends for 2023

Colt Technology Services has shared its forecasts for 2023’s biggest enterprise technology trends and influences. The digital infrastructure company expects to see a rise in on-demand networking, advanced cybersecurity capabilities and growth in Smart X – particularly smart buildings - across the tech industry. Private 5G in enterprise and greater investment in cloud will also advance in 2023 as digitalisation continues to drive sweeping change in the way the world connects, consumes and collaborates.

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NEWS

Park Place acquires CentricsIT

Park Place Technologies has acquired the TPM and Professional Services assets of CentricsIT, an IT services provider based in Atlanta, Georgia.

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Liechtensteinische Landesbank AG (LLB) will use USU software and services to manage its IT services and monitor its IT infrastructure centrally. The established IT management solutions for service management and IT monitoring will be used.
Zscaler has announced new integrations with ServiceNow, enabling advanced visibility, access control, and data security for optimised cloud data protection and security incident response. These enhancements allow customers to further benefit from their zero trust architectures by gaining complete control of sensitive cloud-based data and fast threat detection and response as they accelerate their secure digital transformation journey.
Precursive, UK provider of the resource management and OpsTech solution, has published research that reveals only 15% of C-suite executives can accurately measure business capacity - defined as the volume of work that can be handled by an organisation.
The German auto maker is driving its digital transformation with the help of Software AG.
SentryOne has announced the general availability of SQL Sentry Premium, a new edition of its flagship database performance monitoring solution.
With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service desk processes.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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