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Why agentic AI’s next challenge is making systems work together

Published in AI Digital Business IT Management + Service Tech & Trends

By Karthik SJ, General Manager of AI at LogicMonitor.

VIDEO

Spark set to revolutionise the IT service desk

Published in IT Management + Service

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses Nexthink’s newly launched personal AI agent, powered by DEX data, which resolves common IT issues in seconds and delivers a 77% first-contact resolution rate.

NEWS

Creative ITC expands with new U.S. headquarters

Published in Cloud + MS Digital Business IT Management + Service Networks + Telecoms Storage + Servers

Creative ITC has established its U.S. headquarters in Houston to support growth across North America and enhance delivery of its private cloud and digital workspace services for architecture, engineering and energy clients.

NEWS

Tata Group and OpenAI announce multi-year AI partnership

Published in AI Data Analytics Digital Business IT Management + Service Security + Compliance

Tata Group and OpenAI agree partnership spanning AI innovation, infrastructure and workforce development.

NEWS

Infosys and Anthropic announce enterprise AI collaboration

Published in AI Data Analytics Digital Business IT Management + Service Networks + Telecoms

Infosys teams with Anthropic to deliver industry-specific AI solutions, enhancing automation and operational efficiency across various sectors.

NEWS

Business concerns on post-pandemic AI prophecies

Published in Cloud + MS Digital Business IT Management + Service Security + Compliance Tech & Trends

Large enterprises express concern that AI may not deliver the resilience and business continuity benefits expected, with cybersecurity identified as the leading threat to operations.

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service

Why agentic AI’s next challenge is making systems work together

Spark set to revolutionise the IT service desk

Creative ITC expands with new U.S. headquarters

Tata Group and OpenAI announce multi-year AI partnership

Infosys and Anthropic announce enterprise AI collaboration

Business concerns on post-pandemic AI prophecies

Advania UK enhances its market leadership with strategic acquisitions

Digital.ai and Scaled Agile expand partnership

Simplifying operations and improving security

Rubrik launches Andes 5.0

Nokia selects Tutela to expand visibility to mobile network performance

Renaissance partners with TP-Link for enhanced networking solutions in Ireland

Latest Video

Stephane Zantain on Customer Engagement