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IT Management + Service

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Why agentic AI’s next challenge is making systems work together

By Karthik SJ, General Manager of AI at LogicMonitor.

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VIDEO

Spark set to revolutionise the IT service desk

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses Nexthink’s newly launched personal AI agent, powered by DEX data, which resolves common IT issues in seconds and delivers a 77% first-contact resolution rate.

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NEWS

Capgemini and OpenAI collaborate on scaling AI across enterprises

Capgemini and OpenAI collaborate to support enterprise AI adoption via the Frontier platform.

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NEWS

Tech Mahindra partners with UCL on AI and quantum research

Tech Mahindra and University College London are collaborating on research and solution development in generative AI and quantum computing, with a focus on industry applications and global deployment.

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NEWS

Banking firms adopt BMC tools for workflow automation

BMC is working with financial institutions to support mainframe modernisation, workflow orchestration and automation to improve operational efficiency and resilience.

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NEWS

Creative ITC expands with new U.S. headquarters

Creative ITC has established its U.S. headquarters in Houston to support growth across North America and enhance delivery of its private cloud and digital workspace services for architecture, engineering and energy clients.

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Babble harnesses NinjaOne for enhanced operational efficiency

UK-based MSP Babble leverages NinjaOne to unify IT operations and strengthen compliance, improving...

Rackspace Technology introduces Rackspace DataOps

Offering expands on recently launched Rackspace Elastic Engineering by leveraging the power of...

Frore Systems unveils AirJet Mini G2

Frore Systems highlights the AirJet Mini G2 as a solid-state cooling solution aimed at managing...

Hack The Box collaborates with LinkedIn Learning to bridge cybersecurity skills gap

Hack The Box and LinkedIn Learning have joined forces, aiming to address the cybersecurity skills...

LogicMonitor simplifies multi-cloud complexities

LM Envision extends essential capabilities for teams to scale cloud deployments, deliver high...

Kaseya acquires IT Glue

Company remains committed to building on vendor-agnostic, open-platform approach to support the...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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