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IT Management + Service

NEWS

ServiceNow unveils the Now Platform Tokyo release

Latest Now Platform update includes features that empower people to do their best work, create seamless experiences, and accelerate innovation at scale.

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BLOG

Getting your app portfolio in shape: Why observability is essential for running modern apps

By Marc Zottner, Global Application Modernisation Lead, VMware.

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NEWS

Riverbed launches Alluvio IQ Unified Observability Service

New cloud-native, SaaS-delivered service to help IT teams address the challenges caused by today’s complex IT environments, resource constraints, and data silos through AI and machine learning.

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NEWS

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.

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NEWS

Two-thirds of European SMBs yet to fully optimise their business for hybrid working

New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year per employee to IT downtime.

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NEWS

Majority of IT professionals investing just 20% of their budget in IT management

SolarWinds IT Trends Report 2022 reveals progress is hampered by low investment.

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Opengear expands OM2200 NetOps Console Server product line

The first NetOps console server with both Smart Out-of-Band management and advanced automation tools, featuring support for 10GbE network infrastructure as well as 24-port serial and 24-port 1GbE Ethernet.

Virtual Instruments joins AppDynamics’ Integration Partner Program

Virtual Instruments has joined the AppDynamicsIntegration Partner Program(IPP). The IPP leverages integration of the IPP members’ technologies with AppDynamics to deliver an AIOps ecosystem that assures application service delivery in a hybrid and multi-cloud world. As part of the IPP, Virtual Instruments and AppDynamics will work together to help enterprise customers optimise the performance and availability of their business-critical applications and infrastructure.

Delivering cloud business insights

Bizagi launches a wide range of platform enhancements to accelerate intelligence and integration in enterprise automation initiatives.

Paessler presents Paessler Building Monitor, an IoT monitoring solution for the sustainable management of buildings

Paessler AG is releasing a new solution for facility managers and building owners: the new software as a service (SaaS), “Paessler Building Monitor”, provides around-the-clock digital monitoring of building conditions.

92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers in a market lacking transparency.

Redefining cloud native management

New federated cluster management offering eases security compliance with centralized policy enforcement across clusters and frees up IT departments with self-service cluster deployment that automatically delivers applications.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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