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IT Management + Service

NEWS

The ITAM Forum launches ISO/IEC 19770-1 certification scheme

Softline Group Northern Europe and HDI Group become the first two organizations certified.

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NEWS

GoTo transforms IT management with new remote monitoring & management tools

GoTo Resolve now includes free remote monitoring and management, advanced helpdesk functionality, and 60+ new features to deliver full IT service management capabilities in 2023.

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NEWS

Ensono launches Service Mapping

Ensono has launched Ensono Envision® Service Mapping, giving IT organizations insights into their IT estate and application dependencies.

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NEWS

TeamViewer streamlines global IT support at Henkel

TeamViewer is streamlining the remote support in the IT department of the international consumer goods and adhesives corporation Henkel. Thanks to the secure enterprise connectivity suite TeamViewer Tensor, the Düsseldorf-based company was able to simplify its global internal IT support and make it more efficient.

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NEWS

Adoption of AI stalling in IT departments

More than half of IT pros are not using machine learning in their environment.

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NEWS

Rackspace Technology launches Modern Operations

Service offering will provide customers across AWS, Azure, and GCP a 24x7 Unified Support Model.

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Better IT infrastructure management across hybrid cloud environments

Upgraded product line simplifies the management of virtual resources and reduces infrastructure...

ServiceNow to acquire AI pioneer Element AI

Element AI significantly enhances ServiceNow’s commitment to building the world’s most...

SolarWinds introduces N-central 12.2

SolarWinds has launched SolarWinds N-central 12.2, which hosts a wide range of new features...

Simplifying management at the edge

EcoStruxure IT Expert APl enables users to integrate remote monitoring capabilities into preferred...

Virtual Instruments becomes Virtana - transforming IT operations

Virtual Instruments has become Virtana, a company focused on providing customers with the...

Puppet by Perforce: Here’s why nobody’s really ready for NIS2

Despite being published in late 2022 and coming into effect in January 2023, the second Network and...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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