NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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NEWS
What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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NEWS
Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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NEWS
2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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Videos

Andy Bevan, Head of Propositions and Strategy Consulting at Daisy Corporate Services, discusses recent research findings which reveal that two-thirds of IT leaders say that legacy infrastructure is creating a...
Andy Bevan, Head of Propositions and Strategy Consulting at Daisy Corporate Services, discusses recent research findings which reveal that two-thirds of IT leaders say that legacy infrastructure is creating a...
Jamie Akhtar, Co-Founder and CEO at CyberSmart, discusses the importance of cybersecurity solutions developed specifically for the SME market and the benefits they can bring to both the Channel and end users...
Richard Eglon, CMO at Nebula, discusses the findings of the company’s latest report: ESG Unwrapped: Building a Sustainable Channel Community, which calls for collaboration, co-opetition and knowledge sharing...

News

Bitdefender has unveiled the newest evolution of its Managed Detection & Response Services now offered in two distinct tiers (MDR and MDR PLUS) tailored for a customer’s specific needs, environments, and...
New Assessment enables organizations to identify, document, track, and report on sustainability metrics & programs across their IT estate.
Proact, independent cloud services provider and data centre specialist, has been selected as the first authorised partner to secure and validate NetApp, the intelligent data infrastructure company, storage...
A number of channel momentum milestones have been announced by Laserfiche — SaaS provider of intelligent content management and business process automation, as the organisation marks the start of a new era...