Leaseweb Global has published the results of research revealing that over half (55%) of UK IT professionals currently trust public cloud services less than they did two years ago, having run into challenges around usage costs, migration and customer service.
Combining Kyndryl’s advisory, modernisation, management and enterprise AI services and Elastic’s search-powered solutions to help joint customers enhance their data-driven digital transformation initiatives.
Allurity has acquired Spanish multinational Aiuken Cybersecurity, as an important step in its journey to becoming Europe's leading cybersecurity provider. Aiuken brings an entire SOC platform spanning three continents, as well as its Cloud Security and SOC-as-a-Service platforms.
Spectra Logic has announced a collaboration with the iRODS Consortium to create a joint solution built upon Spectra Vail® software, Spectra BlackPearl® S3 storage and the iRODS data management platform. The combined solution enables customers to use industry-standard cloud interfaces for on-premises disk and on-premises glacier* storage with object tape, while unlocking multi-site/multi-cloud capabilities.
75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.
Jim Hart, CEO of BCS, discusses the company’s Summer Report, which finds that the data centre industry continues to expand and innovate as it faces any number of challenges around sustainability, energy supplies and costs, skills shortage and supply chain volatility.
Charles Hunsucker, General Manager Americas and Data Centers at Kohler Uninterruptible Power, explains how its entire range of mission critical diesel generators is now compatible with Hydrotreated Vegetable Oil (HVO) – the latest development in the company’s sustainability focus.
Eric Herzog, CMO at Infinidat, suggests that organisations will have better success with their cybersecurity strategies if they embrace the wider, comprehensive idea of cyber resilience, with data protection and storage backup and recovery having a major role to play.
Richard Stevenson, CEO of Red Box, discusses the results of the company’s recent ‘Being Human’ report, which provides some valuable insights into the Conversational AI market – how its use is already helping to improve customer and employee experiences, as well as contributing to fraud prevention. Richard also discusses the roadblocks that need to be overcome before the technology becomes pervasive.