75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.
While 84% of global executives believe responsible AI (RAI) should be on top management agendas, only 25% have comprehensive RAI programs in place, as shown in a joint study published today by MIT Sloan Management Review (MIT SMR) and Boston Consulting Group (BCG).
The Trust has selected BridgeHead’s HealthStore® Independent Clinical Archive to underpin its application decommissioning programme whilst ensuring all data remains accessible throughout its 25-year retention period.
Rackspace Technology has revealed that over half (59%) of global IT leaders cite cybersecurity one of their C-suite’s top-three business concerns, ahead of issues such as inflation (51%) retaining and hiring talent (45%) and supply chain/logistics management (45%), according to a new survey of 1,420 global IT professionals conducted by Rackspace Technology.
Egnyte, the secure platform for content collaboration and governance, has introduced several new additions to its packages for managed service providers (MSPs), including industry-specific solutions and advanced ransomware recovery.
Angus Shaw, Sales Director at Brigantia Partners Limited, outlines the company’s unique approach to Value Added Distribution as it focuses on both consolidating and expanding its highly successful cybersecurity solutions portfolio, and its key vendor and Channel partner relationships.
Charles Hunsucker, General Manager Americas and Data Centers at Kohler Uninterruptible Power, explains how its entire range of mission critical diesel generators is now compatible with Hydrotreated Vegetable Oil (HVO) – the latest development in the company’s sustainability focus.
Christoph Berentzen, Divisional Head API & Open Banking at Commerzbank, provides a fascinating insight into the organisation’s decision to move away from the traditional IT approach of batch processes, file transfers and the like to an API-powered architecture as a crucial part of its digital transformation roadmap.
Retrospect has been very busy in recent weeks, launching Retrospect Cloud Storage, Retrospect Backup 19 and Retrospect Virtual 2022. JG Heithcock, General Manager at Retrospect, talks us through these new storage solutions and the pain points they will help to address.
Barry McNeill, co-founder of Semco Style Institute UK (SSI UK) says the way we view work has changed for good and explains how businesses and leaders need to take a more collaborative approach to working styles if they want to retain talent and grow their organisations.