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IT Management + Service

NEWS

The dual disconnect: addressing AI maturity gaps in enterprises

JumpCloud's latest report sheds light on the disparity between perceived and actual AI readiness among enterprises.

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NEWS

Dynatrace expands AI observability with AWS integrations

Dynatrace surpasses $1 billion in AWS Marketplace sales, enhancing AI observability and cloud operations through AWS collaborations and agentic AI advancements.

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The security implications of AI skills in organisations

AI skills provide operational benefits but introduce new risks, particularly in security-intensive environments like SOCs and MSSPs.

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AI in 2026: ensuring safe and accountable use

In advance of Safer Internet Day, Sean Tilley, Senior Sales Director EMEA at 11:11 Systems, found that as AI becomes increasingly central in our lives, responsible use is fundamental to trust, resilience, and long-term value.

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SonicWall's 2026 Partner Awards showcase UK and EMEA leadership

The 2026 SonicWall Partner Awards highlight the achievements of partners and distributors across the UK and EMEA regions.

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Veeam Software welcomes Piero Gallucci as Regional VP for UK & Ireland

Veeam Software appoints Piero Gallucci as Regional VP for UK and Ireland, aiming to strengthen its leadership in data resilience.

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Unifying automation across hybrid cloud management

Red Hat Ansible Tower 3.4 introduces new workflow features, security standards, designed for...

Research finds IT support positively transformed by pandemic

Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...

AI orchestration: the strategic shift in enterprise operations by 2026

A recent report by Zapier highlights the pivotal role AI will play in shaping enterprise operations...

Park Place acquires CentricsIT

Park Place Technologies has acquired the TPM and Professional Services assets of CentricsIT, an IT...

Blackstar Solutions enhances customer retention with Highlight

Blackstar Solutions, a unified communications provider based in Bristol and Cardiff, has chosen the...

SolarWinds unveils next-generation solutions to tackle modern IT operational resiliency challenges

New capabilities integrate observability, incident response, service management, and AIautomation...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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