NEWS

Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

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NEWS

LogicMonitor expands to new R&D centre in Pune, India

Looks to increase company’s Indian employee base by at least 25 percent this year further establishing India as a key location for LogicMonitor’s continued growth.

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NEWS

Emovis UK chooses Progress

Global leader in toll-based mobility solutions uses Progress WhatsUp Gold to shorten issue detection, response, and resolution time for 400-server environment.

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NEWS

Park Place Technologies bolsters Ireland tech investment

Park Place opens state-of-the-art Support and Operations Centre in the heart of County Cork.

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NEWS

Apptio improves technology investment decision-making

Portfolio-wide enhancements to Business Intelligence reports, cloud optimization capabilities and agile planning enable better technology investment decisions.

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NEWS

Resiliency remains elusive for many

71% of US companies cited supply chain disruption as the biggest issue; in the UK 73% Brexit remains the primary source of disruption.

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Onecom, the UK’s largest independent business telecommunications provider of fixed line, mobile,...
The 8th Cybersecurity Forum in Brussels addressed power grid vulnerabilities as Europe adapts to...
The STFC's Hartree Centre unveils the Mary Coombs supercomputer, enhancing AI capabilities and...
The acquisition integrates advanced IT, cloud, and SaaS asset security and management capabilities...
Skillsoft’s Lean Into Learning: 2021 Annual Learning Report provides data and guidance for...
LogicMonitor’s 2019 IT Outage Impact Study finds 38% of IT decision makers in the UK expect to...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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