NEWS

Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

Read More

NEWS

LogicMonitor expands to new R&D centre in Pune, India

Looks to increase company’s Indian employee base by at least 25 percent this year further establishing India as a key location for LogicMonitor’s continued growth.

Read More

NEWS

Emovis UK chooses Progress

Global leader in toll-based mobility solutions uses Progress WhatsUp Gold to shorten issue detection, response, and resolution time for 400-server environment.

Read More

NEWS

Park Place Technologies bolsters Ireland tech investment

Park Place opens state-of-the-art Support and Operations Centre in the heart of County Cork.

Read More

NEWS

Apptio improves technology investment decision-making

Portfolio-wide enhancements to Business Intelligence reports, cloud optimization capabilities and agile planning enable better technology investment decisions.

Read More

NEWS

Resiliency remains elusive for many

71% of US companies cited supply chain disruption as the biggest issue; in the UK 73% Brexit remains the primary source of disruption.

Read More

Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...
Hewlett Packard Enterprise has tailored its network management solution for the UK to enhance data...
Return trip to correct same issue on same device will receive one-month credit.
UKG unveils UKG Bryte, an AI assistant for enhancing and streamlining workforce operations in the...
Zayo Europe bolsters pan-European network expansion and workforce growth, underlining its strategic...
New product helps improve end-user experience by empowering organisations to manage the operational...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Read more