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IT Management + Service

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Bridging the learning divide: unlocking AI's true potential

AI's economic promise requires pairing tech investments with skills development, says Pearson's new report.

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Kyndryl reveals AI-supported method for SAP transformations

Kyndryl introduces an AI-enabled approach to support SAP ECC to S/4HANA migrations, helping enterprises streamline the transition and modernise their systems.

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Sophos launches workspace protection for hybrid work

Sophos introduces Workspace Protection, providing security for hybrid work environments and managing users and data across different platforms.

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ServiceNow and OpenAI expand enterprise AI collaboration

ServiceNow has expanded its collaboration with OpenAI to integrate advanced AI capabilities into enterprise workflows, supporting automation and AI-driven interactions across organisations.

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CoreView updates Enhance Microsoft 365 tenant management

CoreView releases Tenant Resilience and Management to strengthen security and governance of Microsoft 365 tenants.

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Simplifying workflows with AI: updates from BMC

BMC introduces AI enhancements to its Control-M and AMI portfolios, supporting workflow automation and mainframe operations.

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Transforming hybrid work

Enhancements to the Workplace Service Delivery solution deliver consumer-grade employee experiences...

Apptio integrates with New Relic

Apptio has announced the integration of Apptio Cloudability with the cloud-based observability...

Keysight SBOM Manager to enhance software transparency and cybersecurity compliance

Keysight's SBOM Manager seeks to aid organisations in meeting global cybersecurity and software...

Pure Storage rebrands to Everpure amid acquisition of 1touch

Pure Storage, now Everpure, expands into cloud data management with the acquisition of 1touch,...

Employees say hybrid work makes them happier and more productive

Only 1 in 5 employees feel their organisation is very prepared for hybrid working.

ICS.AI launches unified AI platform for UK public sector

ICS.AI’s SMART Programme Supports Efficiency and Savings for UK Public Sector Organisations.
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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