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IT Management + Service

NEWS

ServiceNow to acquire indoor mapping disruptor Mapwize

Acquisition empowers employees to confidently navigate the workplace with native mobile mapping and wayfinding capabilities for the new world of hybrid work.

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NEWS

Riverbed launches New Open-Forum Community to serve NetOps, SecOps and IT practitioners

Riverbed Community is a new forum to discuss hot IT issues such as visibility, cybersecurity, network and app performance, digital experience management, cloud migration and more among peers, customers and known tech experts.

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NEWS

Freshworks and Pink Elephant EMEA join forces

Pink Elephant EMEA becomes a Freshworks-authorized reseller and implementation partner to bring refreshing IT Service Management to elevate employee engagement.

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NEWS

Red Hat bolsters Hybrid Cloud Automation

Tighter integration with Red Hat Ansible Automation Platform fuses modern management capabilities with traditional and hybrid IT environments.

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NEWS

Report highlights VSM value

The Value Stream Management Consortium has announced the full findings of its inaugural research initiative in the State of Value Stream Management Report. The research is designed to establish a baseline for future reports on adoption trends in the digital value stream management market and investigate how teams are leveraging practices to measure and improve value flow and realization.

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NEWS

Transforming hybrid work

Enhancements to the Workplace Service Delivery solution deliver consumer-grade employee experiences and optimize real estate planning, enabling productivity and flexibility in the new world of work.

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Centreon simplifies the convergence of IT and OT monitoring

The new Centreon 23.10 release supports Raspberry Pi, confirming Centreon's position at the...

Application assurance - from the data centre to the Cloud

Virtual Instruments has introduced the next generation of VirtualWisdom, the industry’s most...

Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

Red Hat bolsters Hybrid Cloud Automation

Tighter integration with Red Hat Ansible Automation Platform fuses modern management capabilities...

Rubrik launches Technology Alliance Program

Rubrik partners with industry leaders including Cisco, DataStax, Fortinet, Google Cloud, Lenovo,...

Transforming IT Service and Asset Management?

Ivanti Neurons for ITSM leverages Interactive Neurons powered by AI/ML to recommend and self-heal...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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