NEWS
Princess Alexandra Hospital NHS Trust delivers streamlined IT Services with Freshworks

Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up time lost to common IT queries.

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NEWS
BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow

BT’s Digital unit is working to modernise the Group’s service management with the delivery of a unified service management platform, ServiceNow.

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NEWS
Companies resolved employee IT issues 23% faster in 2021

Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents, and chatbots helped companies delight employees in the remote and hybrid work era.

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NEWS
Majority of CIOs want to replace current technology

Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside their traditional technology purview, such as business model transformation, corporate strategy, and sustainability.

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NEWS
Park Place Technologies launches Entuity v20.0

Upgraded on-prem solution features a streamlined user interface, server and storage management capabilities, and 90% noise reduction for customers.

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NEWS
New Relic launches Service Level Management

New Relic’s service level management experience helps developers, operators and executives monitor uptime and reliability of all their software systems with one-click SLO and SLI setup, powerful recommendations, unified health reports and alerts for no additional cost.

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NEWS
USU to equip BWI and German Federal Armed Forces with central IT service management platform

Extensive, long-term framework agreement with eight-figure total volume.

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NEWS
Park Place Technologies acquires Reliant Technology

Park Place Technologies has acquired Reliant Technology, a third-party maintenance, support and hardware provider based in Atlanta, Georgia. The acquisition will provide more products and services to Reliant Technology’s large client base.

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NEWS
Delivering on multicloud observability

New coverage for Microsoft Azure and Google Cloud functions, in addition to existing coverage for AWS Lambda, bring AI and automation to modern cloud environments at scale.

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NEWS
Service leadership, a ConnectWise Solution, and sea-level operations, a Pax8 company, expand partnership to support MSP growth

Service Leadership has announced an expanded partnership with Sea-Level Operations, a leading education firm that provides world-class coaching, education, and resources, and a Pax8 company, to offer Service Leadership-certified business coaching to help ConnectWise partners mature and grow their businesses.

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NEWS
Park Place Technologies acquires Storfirst Software

Park Place Technologies has strengthened its software portfolio with the purchase of Congruity360’s Storfirst software platform. Storfirst is the industry’s most secure, OEM- and platform-agnostic (cloud, hybrid cloud and on-prem) file system migration and information management software. Storfirst allows customers to manage the movement of their data from production servers to disaster recovery servers, on-prem and to the cloud; the software enables customers to control the movement of all file data.

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NEWS
Skills in the spotlight

Skillsoft’s Lean Into Learning: 2021 Annual Learning Report provides data and guidance for addressing skills gaps, hybrid learning, and the war for talent.

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NEWS
Maidstone Hospital selects ANT Telecom to protect critical equipment

Automated IOT monitoring tech ensures critical equipment uptime and HACCP regulatory compliance.

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NEWS
Asda continues its retail tech transformation for customers using ServiceNow

Deal will see the Now Platform implemented to support Asda’s 140,000-strong colleagues improve internal processes, driving a positive impact for its 18 million weekly shoppers.

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Videos

Emely Patra, RVP and Head of EMEA Customer Success Strategy and Architecture at MuleSoft, discusses the findings of the company’s recently published 2022 Connectivity Benchmark report, highlighting some of the obstacles to creating fully connected user experiences, and explaining how APIs and low code tools can help to address the major integration challenges which need to be overcome as part of a successful digital transformation strategy.
Michael James and Terence Chabe, Capital Market Specialists at Colt Technology Services, discuss the implications for data centre infrastructure as some of Europe’s largest financial exchanges address the fallout from Brexit, with geography, latency, security, cloud services, software defined networks and the edge all in the spotlight.
Imply has recently launched the Polaris cloud database service. Imply’s Vice President of Product Marketing, David Wang, puts the launch in context as he details the company’s Project Shapeshift work around Apache Druid, going on to explain how today’s analytics opportunities require the very latest and best database solutions.
The coming together of Arcserve and StorageCraft means an expanded solutions portfolio, offering both simplification and agility to Channel partners, designed to provide end users with a comprehensive approach to the backup and recovery challenges of the digital world. SDC Channel talks to Arcserve’s Vice President Sales, EMEA, Richard Massey and Acting Chief Marketing Officer, Florian Malecki.

Expert Opinions

By Gareth Meyer, Chief Operating Officer, Ultima.
By Davide Villa, Director of Business Development EMEAI, Western Digital.
By Sharon Einstein, General Manager, Customer Engagement Analytics, NICE.