NEWS
Open source startup takes monitoring to new frontiers with superior scalability

VictoriaMetrics, the open source, time series database monitoring solution, has revealed its role assisting the monitoring tasks of the Compact Muon Solenoid (CMS) experiment at the European laboratory for particle physics, CERN.

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NEWS
BMC Helix delivers on ServiceOps and orchestration

New functionality helps organisations manage and reduce IT complexity to gain a competitive advantage.

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NEWS
Cloud cost management for Azure

Provides business intelligence and smart forecasting to reduce capital expenditure in AWS and Microsoft Azure for multiple accounts.

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NEWS
Manchester Airports Group selects ServiceNow

Manchester Airports Group (MAG), the largest UK airport operator, partners with ServiceNow to transform its onboarding process for colleagues across its three airport locations.

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NEWS
Kyndryl introduces new platform, Kyndryl Bridge

Platform brings transparency, order, and greater access to the latest technology innovations for customers.

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NEWS
ServiceNow unveils the Now Platform Tokyo release

Latest Now Platform update includes features that empower people to do their best work, create seamless experiences, and accelerate innovation at scale.

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NEWS
Riverbed launches Alluvio IQ Unified Observability Service

New cloud-native, SaaS-delivered service to help IT teams address the challenges caused by today’s complex IT environments, resource constraints, and data silos through AI and machine learning.

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NEWS
Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.

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NEWS
Two-thirds of European SMBs yet to fully optimise their business for hybrid working

New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year per employee to IT downtime.

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Majority of IT professionals investing just 20% of their budget in IT management

SolarWinds IT Trends Report 2022 reveals progress is hampered by low investment.

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NEWS
Freshworks empowers Databricks

The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across multiple departments to help employees faster.

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NEWS
Dynatrace extends cloud security

New runtime environment vulnerability analytics and support for the Go programming language position Dynatrace as the only solution that provides real-time visibility and analysis across the entire application stack.

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NEWS
Paessler reveals the biggest frustrations and challenges for IT system administrators

False positives and incorrect notifications about possible problems are the main source of frustration for IT systems administrators according to global research from the IT monitoring experts, Paessler.

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NEWS
New Relic launches Agentless Monitoring for SAP solutions

All SAP customers can now enable industry leading observability for their SAP infrastructure, applications and business processes without any intrusive agent installation, manual configurations or context switching across multiple toolchains.

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NEWS
Unified observability a key productivity and CX driver

A new survey from leading market research firm IDC reveals that a unified view of digital infrastructure is essential for IT teams that must improve the digital customer experience while boosting overall organizational productivity.

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Videos

Ayelet Elstein, VP EMEA at Lakeside Software, positions the Digital Employee Experience (DEX) within the wider context of the customer experience (CX), emphasising the critical importance of data as a prerequisite for any company-wide approach to improving and optimising end-to-end hybrid IT infrastructure performance and the resulting business benefits.
Ciarán Forde, Segment Leader, Data Centre and IT, Electrical Sector, EMEA, Eaton, discusses the findings of the company’s recent report: The Intersection of Digital Transformation and the Energy Transition, which highlights an apparent gap between digital transformation and energy transition efforts in four power critical sectors, including the data centre industry. Ciaran highlights the progress the industry has made to date, as well as explaining how a new type of digital toolkit can help companies in their quest for truly sustainable operational optimisation.
Interview with Camilla Winlo, Head of Data Privacy at Gemserv. Women working in the IT industry share their experiences – covering the opportunities they have had, the challenges they have had to overcome during their careers to date, and offering plenty of constructive thoughts and observations as to what improvements still need to be made when it comes to improving diversity within the workplace.
Interview with Franki Hackett, Head of Audit & Ethics, Engine B. Women working in the IT industry share their experiences – covering the opportunities they have had, the challenges they have had to overcome during their careers to date, and offering plenty of constructive thoughts and observations as to what improvements still need to be made when it comes to improving diversity within the workplace.

Expert Opinions

By David Watkins, solutions director for VIRTUS Data Centres.
By Jennifer Lee, Chief Operating Officer at Intradiem.
By Geoff Dornan, Group Chief Technical Officer at CMC Networks.