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IT Management + Service

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Strengthening critical infrastructure through continuous monitoring

Carlos Buenano, CTO for OT at Armis, outlines how cyber exposure management is reshaping protection strategies for remote and critical systems.

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Unlocking more personalised customer experiences with AI, RCS, and integrated omnichannel strategies

Sophie Cheng, Sinch’s SVP of Product Marketing, discusses the findings of the company’s recent report, the state of customer communications, which explores how brands are adapting their engagement strategies as customer expectations rise, and AI adoption accelerates globally. She explains that the businesses that lead are putting the customer at the heart of their communication strategies, letting them choose how and where they want to connect and using AI, and channels like RCS, to make...

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ServiceNow teams up with Ferrari Hypercar to boost real-time race operations

As Official Partner of the Ferrari Hypercar team, ServiceNow’s AI Platform powers Ferrari’s global operations, supporting real-time race operations and connecting employees, dealers, suppliers, and platforms.

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From vision to impact: How women are transforming the technology industry for International Women in Engineering Day

International Women in Engineering Day provides an opportunity to celebrate the women driving diversity in STEM and reflect on the ongoing journey toward gender equality.

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VIDEO

DEI matters more than ever - in the IT industry and beyond

Liz Blackman, Chief Marketing Officer at Avantra, discusses the continuing importance of DEI, despite some recent ‘push back’, explaining the importance of women's perspectives in creating balanced leadership teams, how diverse viewpoints lead to better solutions and innovation in technology, the responsibility of current women leaders in challenging stereotypes for future generations and some practical approaches to creating more equitable environments in male-dominated industries.

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VIDEO

WOMEN IN IT – Jenny Briant, Academy Operations Director at the Ten10 Academy

Jenny Briant, Academy Operations Director at the Ten10 Academy, shares valuable insights on empowering women in tech and promoting inclusive workplaces – including building a career in tech without a traditional tech background; the importance of DEI representation in AI and tech leadership; AI in recruitment: the need for human oversight; empowering women and Gen Z in tech; and just why a well-crafted DEI strategy can bring so many benefits to an organisation when it comes to both employee...

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Daimler opts for Software AG IT management solution

The German auto maker is driving its digital transformation with the help of Software AG.

Smart, autonomous cloud management

Next Generation AIOps capabilities powered by new algorithms add external data and events to drive...

Future of IT spending: spending to soar to $5.4 trillion in 2025

Gartner forecasts a 7.9% rise in IT spending in 2025 amid ongoing AI initiatives, despite an...

Kyndryl announces Kyndryl Interactive AI for Service Desk

The solution offers a personalised IT support experience by leveraging AI and Advanced Speech...

Remote end user support and management now not so remote

Release extends discovery, inventory and configuration capabilities for local and remote PCs,...

LogicMonitor expands to new R&D centre in Pune, India

Looks to increase company’s Indian employee base by at least 25 percent this year further...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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