BT doubles down on AIOps with Dynatrace

BT’s Digital unit is partnering with Dynatrace, making it a core component of a new service management stack for BT Group.

BT Digital plans to consolidate all of BT Group’s application monitoring on the Dynatrace® Software Intelligence Platform as part of a new service management stack. Dynatrace will be deployed across the Group, with a goal to dramatically simplify, add intelligence to, and ultimately automate, service operations within BT in a new AIOps model, supported by BT’s recently announced work with ServiceNow .



“Dynatrace, coupled with ServiceNow, gives us precise insight into our technology estate and consolidates all data in a single pane of glass,” comments Jim Dempsey, Director of Service at BT. “It will let us improve predictability and drive faster resolutions, driving better customer experience.”



With the integration of Dynatrace, our teams will benefit from the consolidation of all data from across our multicloud environment, including fault detection, giving end-to-end visibility across the service path for any given customer need. In addition, Dynatrace AI and automation provide a deeper understanding of digital services, deriving signals from noise with root cause, and delivering resilient operations for all applications and microservices. This allows us to build early prediction and remediation through the previously announced investments in ServiceNow – an estate that heals itself in real time.



Dynatrace has already started adding value to our teams. In initial rollouts, Dynatrace was able to identify issues in real time, instead of 30 minutes after the fact, as was standard in the old paradigm. The deep observability and advanced AIOps capabilities delivered by Dynatrace have reduced mean time to identify faults, ahead of self-healing capabilities being deployed, well ahead of the target reduction of 50%. The expectation is that this will drive cumulative internal savings of £28m by 2027, in addition to a previously identified £25m of value from the ServiceNow implementation.



Mike Maciag, Chief Marketing Officer at Dynatrace, says: “The Dynatrace platform’s unique approach combines deep observability, runtime application security, and advanced AIOps to provide answers and intelligent automation from data. We are thrilled to work with the BT Group’s digital teams to simplify service operations and build a self-healing system, including automated closed-loop remediation with ServiceNow. The result will free BT’s teams from manual tasks, so they can focus on accelerating digital transformation to deliver consistently better business outcomes.”

Healthcare professionals at Portsmouth Hospitals University NHS Trust are trialling an AI application designed to help detect lung cancers on chest x-rays sooner, in the first UK project set up using the Sectra Amplifier Service.
More than eight out of ten respondents (84%) in Kaleido Intelligence IoT survey, sponsored by Eseye, cited hardware design as the top challenge for initial IoT deployments.
VMware is empowering Centrica in its mission to help customers live sustainably, simply, and affordably by providing better visibility into the company’s cloud-native applications running on Amazon Web Services (AWS).
Red Box, the leading platform for voice capture, and EvaluAgent, the all-in-one quality and performance management platform, have joined forces to enable call centre managers to access high quality voice conversations and transform quality assurance (QA) processes through automation.
This year's VMware State of Observability report notes an increase in organizations recognizing the business benefits modern observability can bring. Learn about that and other key findings.
New AI-ready infrastructure-as-a-service solution enables customers to deploy AI models and applications near critical data sets, addressing data localization and compliance challenges.
Juniper Networks has published the findings of a global research project that shows a big increase in enterprise artificial intelligence (AI) adoption over the last 12 months, which is yielding tangible benefits to organisations. However, a shortage of human talent still exists, and governance policies continue to lack in maturity – both of which are needed to responsibly manage AI’s growth when considering privacy issues, regulation compliance, hacking and AI terrorism.
Cisco has launched AppDynamics Cloud, a cloud-native observability platform for modern applications which are based on increasingly complex, distributed architectures and services. Designed for simplicity, usability, and intuitiveness, it empowers IT teams to deliver the exceptional digital experiences currently demanded by businesses, consumers and end users.