Saturday, 16th October 2021
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NEWS

Delivering data centre innovation

Pluribus Networks has introduced release 6.1 of its Linux Netvisor® ONE network operating system (OS).

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NEWS

ServiceNow enables better experiences

As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made is difficult for service and operations teams to access the information they need to resolve employee incidents and requests seamlessly.

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Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and technology’s only just getting started for their businesses in 2021.

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Oracle Cloud Infrastructure integrates with ServiceNow

OCI services now coupled with ServiceNow’s IT Operations Management (ITOM) Visibility, enabling enterprise customers to use their existing management platform to automate, orchestrate, and optimize their infrastructure resources.

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ServiceNow and Qualtrics combine to deliver next-generation experiences

Strategic partnership also creates new IT Management solutions to help IT teams deliver more effective digital experiences for employees.

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NEWS

ServiceNow continues EMEA expansion

Creates 300 Dublin-based jobs.

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Atlassian has extended its footprint in IT service management (ITSM) with the launch of Jira Service...
90% of respondents in new 451 Research report say they will significantly increase investment in Dat...
More than a quarter of decision-makers, managers and engineers working in asset management roles in...
New product helps improve end-user experience by empowering organisations to manage the operational...
The Value Stream Management Consortium has announced the full findings of its inaugural research ini...
Sumo Logic has joined the ServiceNow Service Graph Connector Program by integrating its Continuous I...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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