NEWS

Resiliency remains elusive for many

71% of US companies cited supply chain disruption as the biggest issue; in the UK 73% Brexit remains the primary source of disruption.

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BLOG

Thriving in the age of disruption: How right-sizing the IT estate is pivotal to business growth

By Sanjiv Sachdev, Director, Strategic Business Value Consulting at Serviceware.

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VIDEO

Park Place Technologies expands its data centre expertise

Park Place Technologies has been on quite some journey, as the company has grown from its core Third Party Maintenance focus to today’s data centre network optimisation specialist organisation. Ian Shearer, Managing Director, APAC & EMEA, Park Place Technologies, discusses recent developments at the company, which include several acquisitions, technical solution and professional services innovations.

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NEWS

Princess Alexandra Hospital NHS Trust delivers streamlined IT Services with Freshworks

Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up time lost to common IT queries.

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NEWS

BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow

BT’s Digital unit is working to modernise the Group’s service management with the delivery of a unified service management platform, ServiceNow.

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More than a quarter of decision-makers, managers and engineers working in asset management roles in the UK (28%) said that either making a ‘wrong decision regarding replacements and improvements’, or ‘uncertainty in decision-making’ more generally is the greatest risk now faced as a consequence of poor asset management. A further 26% highlighted ‘improper financial decision-making criteria for investment decisions and maintenance’ as a major consequence of poor asset management.
ISM makes it easier for businesses to efficiently manage software-defined data centres.
Datto, Inc. has acquired Gluh Pty Ltd, an Australia-based company which has a real-time platform that enables MSPs to simplify the procurement of IT products and services for their clients. The acquisition furthers Datto’s commitment to MSP growth, as the Gluh platform has been shown to boost sales and significantly improve operational efficiency, leading to increased profitability for MSPs.
New solutions expand the contextual data ingested into Dynatrace, further enhancing Artificial Intelligence problem detection and root cause analysis.
Cognizant has agreed to acquire Linium, a cloud transformation consultancy group specialising in the ServiceNow platform and solutions for smart digital enterprise workflows. Linium, operating as the ServiceNow business unit of Ness Digital Engineering, a privately-held portfolio company of The Rohatyn Group, helps Fortune 100 clients and others leverage cloud technology to improve operational efficiency and user experience.
SolarWinds has launched SolarWinds® ARM following the acquisition of 8MAN, an early stage Access Rights Management (ARM) solution company with technology that fits the SolarWinds model of easy-to-use products designed with the needs of the technology professional in mind. The acquisition of 8MAN and their technology and development team led to a subsequent product release that is another milestone advancing the SolarWinds commitment to arming technology professionals with the powerful software they need to solve today’s IT management challenges.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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