Friday, 25th September 2020
NEWS

Automation key to managing supply chain needs

ISG Provider Lens report sees German companies and SIAM vendors turning to automation to manage complex IT systems and changing supply chain needs.

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NEWS

Dynatrace enables rapid response to unpredictable application demands

Digital teams leverage continuous automation and AI-assistance to deliver essential business outcomes efficiently and cost-effectively.

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NEWS

Remote end user support and management now not so remote

Release extends discovery, inventory and configuration capabilities for local and remote PCs, laptops, servers, tablets and smart phones.

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NEWS

Vendor contract renegotiations are time-consuming

Ivanti has published findings of a new survey which studied IT challenges and the benefits of taking a unified approach to IT management. The resulting data shows vendor management and contract negotiation are particularly time-consuming endeavours for IT professionals. Half (50%) reported they work with 11 or more different vendors and nearly half (48%) claim they can spend weeks, or months, renegotiating vendor contracts each year.

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NEWS

Research highlights IT's biggest challenges

7/10 IT admins recognise responsibility for ensuring sustainable, environmentally friendly practice.

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Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...
CA Technologies has marked a major milestone in the company’s autonomous strategy with the availabil...
Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses...
Celonis has introduced the Celonis Intelligent Business Cloud. The Celonis Intelligent Business Clou...
Global technology distributor will supply Extreme Networks’ cloud networking management solution acr...
Digital.ai has expanded its strategic partnership with Scaled Agile. The newly expanded partnership...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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