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Red Cactus and Tollring introduce AI-driven conversation analytics for CRM systems

Red Cactus and Tollring launch AI conversation analytics to support CRM integration across over 200...

Sharp Europe unveils new ‘One Sharp’ unified brand proposition

Sharp Europe launches a unified brand proposition, consolidating its expertise across IT services,...

Web performance monitoring enhancements

Orion Platform-based Web Performance Monitor (WPM) 3.0 and SaaS-based SolarWinds Pingdom to provide...

Cloud cost management for Azure

Provides business intelligence and smart forecasting to reduce capital expenditure in AWS and...

BMC Helix delivers on ServiceOps and orchestration

New functionality helps organisations manage and reduce IT complexity to gain a competitive...

Manchester Airports Group selects ServiceNow

Manchester Airports Group (MAG), the largest UK airport operator, partners with ServiceNow to...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service