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Manchester Airports Group (MAG), the largest UK airport operator, partners with ServiceNow to...
Contact centre leaders report empathy leads the way, hybrid models will be the future, and...
SolarWinds has launched SolarWinds N-central 12.2, which hosts a wide range of new features...
Datto, Inc. has acquired Gluh Pty Ltd, an Australia-based company which has a real-time platform...
New business metrics for Cisco Cloud Observability enable customers to significantly enhance...
Reimagining employee experience, Nexthink empowers organizations to proactively optimize business...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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