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AI adoption exposes gaps in data management, with many US and Canadian firms facing challenges in...
BMC's Control-M helps Tampa General automate data processes for enhanced health care and...
NETSCOUT SYSTEMS has been selected by PropertyRoom.com to manage its hybrid cloud by transforming...
OVHcloud expands its footprint in Germany, launching its third European 3-AZ cloud region in...
xtype’s 2025 State of ServiceNow Operations Report identifies key optimisation areas as...
Gartner forecasts a $6.08 trillion IT expenditure for 2026, marking a 9.8% growth from 2025....
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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