NEWS
Princess Alexandra Hospital NHS Trust delivers streamlined IT Services with Freshworks

Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up time lost to common IT queries.

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NEWS
BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow

BT’s Digital unit is working to modernise the Group’s service management with the delivery of a unified service management platform, ServiceNow.

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NEWS
Companies resolved employee IT issues 23% faster in 2021

Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents, and chatbots helped companies delight employees in the remote and hybrid work era.

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NEWS
Majority of CIOs want to replace current technology

Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside their traditional technology purview, such as business model transformation, corporate strategy, and sustainability.

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NEWS
Park Place Technologies launches Entuity v20.0

Upgraded on-prem solution features a streamlined user interface, server and storage management capabilities, and 90% noise reduction for customers.

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NEWS
New Relic launches Service Level Management

New Relic’s service level management experience helps developers, operators and executives monitor uptime and reliability of all their software systems with one-click SLO and SLI setup, powerful recommendations, unified health reports and alerts for no additional cost.

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NEWS
USU to equip BWI and German Federal Armed Forces with central IT service management platform

Extensive, long-term framework agreement with eight-figure total volume.

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NEWS
Park Place Technologies acquires Reliant Technology

Park Place Technologies has acquired Reliant Technology, a third-party maintenance, support and hardware provider based in Atlanta, Georgia. The acquisition will provide more products and services to Reliant Technology’s large client base.

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NEWS
Delivering on multicloud observability

New coverage for Microsoft Azure and Google Cloud functions, in addition to existing coverage for AWS Lambda, bring AI and automation to modern cloud environments at scale.

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NEWS
Service leadership, a ConnectWise Solution, and sea-level operations, a Pax8 company, expand partnership to support MSP growth

Service Leadership has announced an expanded partnership with Sea-Level Operations, a leading education firm that provides world-class coaching, education, and resources, and a Pax8 company, to offer Service Leadership-certified business coaching to help ConnectWise partners mature and grow their businesses.

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NEWS
Park Place Technologies acquires Storfirst Software

Park Place Technologies has strengthened its software portfolio with the purchase of Congruity360’s Storfirst software platform. Storfirst is the industry’s most secure, OEM- and platform-agnostic (cloud, hybrid cloud and on-prem) file system migration and information management software. Storfirst allows customers to manage the movement of their data from production servers to disaster recovery servers, on-prem and to the cloud; the software enables customers to control the movement of all file data.

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NEWS
Skills in the spotlight

Skillsoft’s Lean Into Learning: 2021 Annual Learning Report provides data and guidance for addressing skills gaps, hybrid learning, and the war for talent.

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NEWS
Maidstone Hospital selects ANT Telecom to protect critical equipment

Automated IOT monitoring tech ensures critical equipment uptime and HACCP regulatory compliance.

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NEWS
Asda continues its retail tech transformation for customers using ServiceNow

Deal will see the Now Platform implemented to support Asda’s 140,000-strong colleagues improve internal processes, driving a positive impact for its 18 million weekly shoppers.

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NEWS
Smart, agile MLOps on any cloud

Canonical releases Charmed Kubeflow 1.4.

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Videos

Christian Gilby, Senior Director of Enterprise Product Marketing, Juniper Networks, talks through the recent updates to the Apstra intent-based networking platform, covering edge, Zero Trust and migration services. He also details a recent customer success story.
Neil Cornish, Ecosystem Development Manager at Tech Data UK, discusses the collaboration between the UK Fashion & Textile Association, IBM, the Future Fashion Factory and Tech Data UK, to develop a new technology platform designed to help drive both sustainability and profitability within the fashion supply chain.
Prysmian Group’s Executive Vice President of Telecoms, Philippe Vanhille, discusses the company’s focus on the importance of sustainability as a key consideration in the design, production and installation of fibre cables, giving examples of what’s been achieved to date and what we can expect over the coming years.
Michael James and Terence Chabe, Capital Market Specialists at Colt Technology Services, discuss the implications for data centre infrastructure as some of Europe’s largest financial exchanges address the fallout from Brexit, with geography, latency, security, cloud services, software defined networks and the edge all in the spotlight.

Expert Opinions

Using Autonomous, AI-Powered Data Protection to Manage a New Era of Hybrid Working By Ian Wood, Head of Technology UK&I, Veritas Technologies.
Three Key Considerations for Adopting a Hybrid IT Model By Nick Sewell, UK Head of Software Development, Expleo.
Hybrid IT – avoiding the pitfalls and reaping the benefits By Omkar Nisal, Managing Director – UK & Ireland at Wipro Limited.
Hybrid IT solutions are quickly becoming a widely accepted essential for an organization’s digital transformation. Despite its necessity, many organizations lack confidence in implementing a hybrid IT infrastructure successfully across on-premise, cloud, edge and software as a service (SaaS) settings. Here, Martin Thunman, co-founder and CEO of hybrid integration expert Crosser, explores why and how organizations should implement a hybrid IT strategy.