NEWS
Resiliency remains elusive for many

71% of US companies cited supply chain disruption as the biggest issue; in the UK 73% Brexit remains the primary source of disruption.

Read More
NEWS
Princess Alexandra Hospital NHS Trust delivers streamlined IT Services with Freshworks

Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up time lost to common IT queries.

Read More
NEWS
BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow

BT’s Digital unit is working to modernise the Group’s service management with the delivery of a unified service management platform, ServiceNow.

Read More
NEWS
Companies resolved employee IT issues 23% faster in 2021

Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents, and chatbots helped companies delight employees in the remote and hybrid work era.

Read More
NEWS
Majority of CIOs want to replace current technology

Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside their traditional technology purview, such as business model transformation, corporate strategy, and sustainability.

Read More
NEWS
Park Place Technologies launches Entuity v20.0

Upgraded on-prem solution features a streamlined user interface, server and storage management capabilities, and 90% noise reduction for customers.

Read More
NEWS
New Relic launches Service Level Management

New Relic’s service level management experience helps developers, operators and executives monitor uptime and reliability of all their software systems with one-click SLO and SLI setup, powerful recommendations, unified health reports and alerts for no additional cost.

Read More
NEWS
USU to equip BWI and German Federal Armed Forces with central IT service management platform

Extensive, long-term framework agreement with eight-figure total volume.

Read More
NEWS
Park Place Technologies acquires Reliant Technology

Park Place Technologies has acquired Reliant Technology, a third-party maintenance, support and hardware provider based in Atlanta, Georgia. The acquisition will provide more products and services to Reliant Technology’s large client base.

Read More
NEWS
Delivering on multicloud observability

New coverage for Microsoft Azure and Google Cloud functions, in addition to existing coverage for AWS Lambda, bring AI and automation to modern cloud environments at scale.

Read More
NEWS
Service leadership, a ConnectWise Solution, and sea-level operations, a Pax8 company, expand partnership to support MSP growth

Service Leadership has announced an expanded partnership with Sea-Level Operations, a leading education firm that provides world-class coaching, education, and resources, and a Pax8 company, to offer Service Leadership-certified business coaching to help ConnectWise partners mature and grow their businesses.

Read More
NEWS
Park Place Technologies acquires Storfirst Software

Park Place Technologies has strengthened its software portfolio with the purchase of Congruity360’s Storfirst software platform. Storfirst is the industry’s most secure, OEM- and platform-agnostic (cloud, hybrid cloud and on-prem) file system migration and information management software. Storfirst allows customers to manage the movement of their data from production servers to disaster recovery servers, on-prem and to the cloud; the software enables customers to control the movement of all file data.

Read More
NEWS
Skills in the spotlight

Skillsoft’s Lean Into Learning: 2021 Annual Learning Report provides data and guidance for addressing skills gaps, hybrid learning, and the war for talent.

Read More
NEWS
Maidstone Hospital selects ANT Telecom to protect critical equipment

Automated IOT monitoring tech ensures critical equipment uptime and HACCP regulatory compliance.

Read More

Videos

The opening of Telehouse South at its London Docklands campus might represent something of a change for Telehouse, as it represents an ‘ambitious and aesthetic’ refurbishment of an existing data centre, as opposed to a new build, but it continues the company’s focus of providing high level colocation facilities, where latency, cloud, connectivity and sustainability all have key roles to play. Mark Pestridge, Senior Customer Experience Director, Telehouse Europe, explains all.
Richard Hoptroff, Founder and CTO (Chief Time Officer) of Hoptroff, discusses the importance of developing the accurate time solutions on which more and more digital applications rely. The company’s pedigree in the financial sector means it is well placed to meet this demand across many industry sectors, including IoT, aerospace, defence, media, autonomous vehicles and smart cities.
Robert Belgrave, CEO of Pax8 EMEA, shares his plans for the company, following a recent $185 million investment round - with ongoing geographical and technology solutions expansion very much on the agenda. Robert also provides some fascinating insights into the post-pandemic Channel and end user business worlds.
Richard Stevenson, CEO of Red Box, discusses the results of the company’s recent ‘Being Human’ report, which provides some valuable insights into the Conversational AI market – how its use is already helping to improve customer and employee experiences, as well as contributing to fraud prevention. Richard also discusses the roadblocks that need to be overcome before the technology becomes pervasive.

Expert Opinions

By James Hunnybourne, Cloud Solutions Director, Ultima
Dr Nando de Freitas, a lead researcher at Google’s DeepMind, recently grabbed tech headlines with his claim that humanity is closer than ever to creating artificial general intelligence. Although hotly contested by many in the sector, this type of technology would have a profound impact on the business community, its operations and how it approaches customer interactions. Instead of training algorithms on existing data sets, super AI might be able to listen, read emotion and extract information in a way that mimics human understanding.
By Dr Sina Joneidy, senior lecturer in digital enterprise at Teesside University International Business School.
By Marc Zottner and Michael Coté at VMware