NEWS
ServiceNow enables better experiences

As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made is difficult for service and operations teams to access the information they need to resolve employee incidents and requests seamlessly.

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NEWS
Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and technology’s only just getting started for their businesses in 2021.

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NEWS
Oracle Cloud Infrastructure integrates with ServiceNow

OCI services now coupled with ServiceNow’s IT Operations Management (ITOM) Visibility, enabling enterprise customers to use their existing management platform to automate, orchestrate, and optimize their infrastructure resources.

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NEWS
ServiceNow and Qualtrics combine to deliver next-generation experiences

Strategic partnership also creates new IT Management solutions to help IT teams deliver more effective digital experiences for employees.

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How IT Managers can start to optimize their Office 365 environment

Throughout the COVID-19 pandemic, Certero have been supporting organizations across the globe with the transition from traditional office environments to remote working.

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Opengear expands OM2200 NetOps Console Server product line

The first NetOps console server with both Smart Out-of-Band management and advanced automation tools, featuring support for 10GbE network infrastructure as well as 24-port serial and 24-port 1GbE Ethernet.

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Hypercharging hybrid performance monitoring

New powerful cloud capabilities simplify complex IT environments to meet customers wherever they are on their cloud journey.

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Transforming IT at lower risk and cost

New IT platform unifies the business user experience and improves operational efficiency by building on existing systems and tools.

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High-security solution for access to critical infrastructure

World-leading technology company Bühler Group uses TeamViewer for remote maintenance and commissioning of its machines.

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USU wins Liechtensteinische Landesbank contract

Liechtensteinische Landesbank AG (LLB) will use USU software and services to manage its IT services and monitor its IT infrastructure centrally. The established IT management solutions for service management and IT monitoring will be used.

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NEWS
ServiceNow introduces new version of the Now Platform

Now Platform Quebec release features new Creator Workflows and App Engine Studio to accelerate the pace of digital transformation, enabling fast low-code app development across the enterprise to easily workflow everyday business challenges.

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Gigamon launches Hawk

Hawk is said to be the industry’s first elastic visibility fabric for all data-in-motion, closes the critical cloud visibility gap.

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NEWS
Park Place Technologies introduces “First-Time Fix Guarantee”

Return trip to correct same issue on same device will receive one-month credit.

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NEWS
ConnectWise acquires Service Leadership, Inc.

ConnectWise to use industry-leading benchmarking data for best practices to help TSPs drive their value creation even in toughest of times.

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Videos

Christoph Berentzen, Divisional Head API & Open Banking at Commerzbank, provides a fascinating insight into the organisation’s decision to move away from the traditional IT approach of batch processes, file transfers and the like to an API-powered architecture as a crucial part of its digital transformation roadmap.
Kinesh Patel, the Chief Technology Officer and Co-Founder of SevenRooms., explains how a combination of data, personalisation and automation is providing a digital dividend for the restaurant and wider hospitality sector as it seeks to optimise both the customer experience and post-pandemic flexibility and profitability.
Charles Hunsucker, General Manager Americas and Data Centers at Kohler Uninterruptible Power, explains how its entire range of mission critical diesel generators is now compatible with Hydrotreated Vegetable Oil (HVO) – the latest development in the company’s sustainability focus.
Richard Stevenson, CEO of Red Box, discusses the results of the company’s recent ‘Being Human’ report, which provides some valuable insights into the Conversational AI market – how its use is already helping to improve customer and employee experiences, as well as contributing to fraud prevention. Richard also discusses the roadblocks that need to be overcome before the technology becomes pervasive.

Expert Opinions

By Chris Vaughan, Area VP and Technical Account Management, EMEA at Tanium
By Shai Haim, Radware’s 5G network security specialist.
By Graham Jarvis, Lead Journalist – Business and Technology