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As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made is difficult for service and operations teams to access the information they need to resolve employee incidents and requests seamlessly.
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Contact centre leaders report empathy leads the way, hybrid models will be the future, and technology’s only just getting started for their businesses in 2021.
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OCI services now coupled with ServiceNow’s IT Operations Management (ITOM) Visibility, enabling enterprise customers to use their existing management platform to automate, orchestrate, and optimize their infrastructure resources.
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Strategic partnership also creates new IT Management solutions to help IT teams deliver more effective digital experiences for employees.
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Throughout the COVID-19 pandemic, Certero have been supporting organizations across the globe with the transition from traditional office environments to remote working.
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The first NetOps console server with both Smart Out-of-Band management and advanced automation tools, featuring support for 10GbE network infrastructure as well as 24-port serial and 24-port 1GbE Ethernet.
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New powerful cloud capabilities simplify complex IT environments to meet customers wherever they are on their cloud journey.
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New IT platform unifies the business user experience and improves operational efficiency by building on existing systems and tools.
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World-leading technology company Bühler Group uses TeamViewer for remote maintenance and commissioning of its machines.
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Liechtensteinische Landesbank AG (LLB) will use USU software and services to manage its IT services and monitor its IT infrastructure centrally. The established IT management solutions for service management and IT monitoring will be used.
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Now Platform Quebec release features new Creator Workflows and App Engine Studio to accelerate the pace of digital transformation, enabling fast low-code app development across the enterprise to easily workflow everyday business challenges.
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Hawk is said to be the industry’s first elastic visibility fabric for all data-in-motion, closes the critical cloud visibility gap.
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Return trip to correct same issue on same device will receive one-month credit.
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ConnectWise to use industry-leading benchmarking data for best practices to help TSPs drive their value creation even in toughest of times.
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