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IT Management + Service

NEWS

The evolving role of CISOs in the AI era

A survey of 650 global CISOs examines how security leaders are navigating AI adoption, expanding responsibilities, workforce challenges, and cross-organisational collaboration in today’s evolving threat landscape.

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BLOG

In the age of deepfakes, proving what is real matters more than detecting what is fake

By Lakshmi Hanspal, Chief Trust Officer at DigiCert.

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BLOG

AI in the SOC: why complete autonomy is the wrong goal

By Dan Petrillo, VP of Product at BlueVoyant.

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NEWS

Enterprise resilience with AI-driven enhancements in ManageEngine Site24x7

How Site24x7's new AI features aim to enhance IT operations, reduce recovery time, and ensure service compliance amidst complex hybrid environments.

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BLOG

Why agentic AI’s next challenge is making systems work together

By Karthik SJ, General Manager of AI at LogicMonitor.

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VIDEO

Spark set to revolutionise the IT service desk

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses Nexthink’s newly launched personal AI agent, powered by DEX data, which resolves common IT issues in seconds and delivers a 77% first-contact resolution rate.

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Advancing connectivity in Boston with 400G solutions

TOWARDEX deploys HUBER+SUHNER's 400G CUBOsystem, enhancing high-capacity connections across the...

Snow Software acquires Embotics

Snow fortifies its ability to deliver complete technology intelligence with Embotics’...

89% of businesses plan to host tech off-premise

Remote and hybrid working is driving a permanent shift in how businesses are organising their tech....

Calero expands Technology Business Management leadership with VP appointment

Calero appoints Hyoun Park as VP of Telecom & Mobility Management to support the company’s...

Komprise continues global momentum - teams up with UK distributor Spinnakar

Partnership to drive new opportunities for the UK channel, addressing the needs of enterprises to...

Why leadership diversity matters in the development of agentic AI

Cloudera issues a crucial warning on gender diversity in AI leadership to prevent systemic bias in...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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