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IT Management + Service

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AI in the SOC: why complete autonomy is the wrong goal

By Dan Petrillo, VP of Product at BlueVoyant.

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NEWS

Enterprise resilience with AI-driven enhancements in ManageEngine Site24x7

How Site24x7's new AI features aim to enhance IT operations, reduce recovery time, and ensure service compliance amidst complex hybrid environments.

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BLOG

Why agentic AI’s next challenge is making systems work together

By Karthik SJ, General Manager of AI at LogicMonitor.

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VIDEO

Spark set to revolutionise the IT service desk

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses Nexthink’s newly launched personal AI agent, powered by DEX data, which resolves common IT issues in seconds and delivers a 77% first-contact resolution rate.

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NEWS

Capgemini and OpenAI collaborate on scaling AI across enterprises

Capgemini and OpenAI collaborate to support enterprise AI adoption via the Frontier platform.

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NEWS

Tech Mahindra partners with UCL on AI and quantum research

Tech Mahindra and University College London are collaborating on research and solution development in generative AI and quantum computing, with a focus on industry applications and global deployment.

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Infosys and Anthropic announce enterprise AI collaboration

Infosys teams with Anthropic to deliver industry-specific AI solutions, enhancing automation and...

Babble harnesses NinjaOne for enhanced operational efficiency

UK-based MSP Babble leverages NinjaOne to unify IT operations and strengthen compliance, improving...

Skills in the spotlight

Skillsoft’s Lean Into Learning: 2021 Annual Learning Report provides data and guidance for...

ServiceNow introduces ESG solution

Integrated environmental, social, and governance (ESG) solution combines the power of...

Quest enhances unified endpoint offerings

Quarterly KACE Cloud Mobile Device Manager (MDM) release includes Windows 10 enrollment and ability...

Strengthening resilience: practical steps for a digital future

New research reveals UK businesses' evolving approach to resilience, highlighting reliance on AI...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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