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IT Management + Service

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Why agentic AI’s next challenge is making systems work together

By Karthik SJ, General Manager of AI at LogicMonitor.

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VIDEO

Spark set to revolutionise the IT service desk

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses Nexthink’s newly launched personal AI agent, powered by DEX data, which resolves common IT issues in seconds and delivers a 77% first-contact resolution rate.

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NEWS

Creative ITC expands with new U.S. headquarters

Creative ITC has established its U.S. headquarters in Houston to support growth across North America and enhance delivery of its private cloud and digital workspace services for architecture, engineering and energy clients.

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NEWS

Tata Group and OpenAI announce multi-year AI partnership

Tata Group and OpenAI agree partnership spanning AI innovation, infrastructure and workforce development.

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NEWS

Infosys and Anthropic announce enterprise AI collaboration

Infosys teams with Anthropic to deliver industry-specific AI solutions, enhancing automation and operational efficiency across various sectors.

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NEWS

Business concerns on post-pandemic AI prophecies

Large enterprises express concern that AI may not deliver the resilience and business continuity benefits expected, with cybersecurity identified as the leading threat to operations.

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Less than half of digital initiatives are successful

On average, only 48% of digital initiatives meet or exceed business outcome targets, according to...

Legacy vendors losing trust

CrowdStrike’s fourth Global Security Attitude Survey reveals 63% of organisations are losing...

Poor asset management results in bad decision making

More than a quarter of decision-makers, managers and engineers working in asset management roles in...

Yubico launches self-service YubiKey ordering and streamlined portal

Yubico updates YubiKey as a Service with self-service features for easier passkey management.

Schneider Electric promotes Karlton Gray to Director of Channels, UK & Ireland

Karlton Gray ascends to drive collaboration within Schneider Electric's partner ecosystem, focusing...

Hypercharging hybrid performance monitoring

New powerful cloud capabilities simplify complex IT environments to meet customers wherever they...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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