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IT Management + Service

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Harnessing AI alignment: unlocking billions in workplace value

Better AI alignment could considerably enhance productivity and operational efficiency, unlocking billions in value for UK enterprises.

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NEWS

The impact of Agentic AI on the future of customer service

New insights examine how agentic AI is being adopted in customer service and its impact on operational workflows.

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iManage report highlights gap between AI adoption and knowledge maturity

iManage’s latest report examines the relationship between knowledge management maturity and AI adoption.

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Hexnode updates Genie AI with advanced device management features

Hexnode unveils a update to its Genie AI, offering improved device insights and automated remediation for efficient management.

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NEWS

A deep dive into Huntress's 2026 Cyber Threat Report

Delving deep into the organised playbook of modern cybercrime, this article exposes the scale and sophistication transforming cyber criminals into a global force.

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European Parliament suspends AI features over data security concerns

The European Parliament has disabled AI features on official devices due to data security concerns involving external cloud servers.

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ServiceNow enables better experiences

As distributed work models become the norm, businesses need to respond quickly and effectively to...

Park Place Technologies acquires Inventory and Logistics Management solution

Park Place Technologies has announced the asset acquisition of a new inventory and logistics...

Park Place acquires CentricsIT

Park Place Technologies has acquired the TPM and Professional Services assets of CentricsIT, an IT...

Kyndryl introduces new platform, Kyndryl Bridge

Platform brings transparency, order, and greater access to the latest technology innovations for...

Enhancing security posture in a dynamic workplace

With evolving workspaces, Hexnode bolsters security strategies by integrating advanced compliance...

Skills in the spotlight

Skillsoft’s Lean Into Learning: 2021 Annual Learning Report provides data and guidance for...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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