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Automation, self-Service, and SLAs are keys to ITSM efficiency

Findings from the SolarWinds 2024 State of ITSM Report showcase several more effective methods for...

The ITAM Forum launches ISO/IEC 19770-1 certification scheme

Softline Group Northern Europe and HDI Group become the first two organizations certified.

Database performance monitoring release

SentryOne has announced the general availability of SQL Sentry Premium, a new edition of its...

Revamped CompTIA Linux+ certification exam aligns with modern IT trends

CompTIA unveils an updated Linux+ certification exam, emphasizing AI, automation, cybersecurity,...

Remote monitoring and management partnership

Lansweeper, provider of the IT asset management solution of the same name, has announced its new...

Remote end user support and management now not so remote

Release extends discovery, inventory and configuration capabilities for local and remote PCs,...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service