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Node4 has become an Engage Tech Support Partner within Fortinet's program, strengthening its...
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Contact centre leaders report empathy leads the way, hybrid models will be the future, and...
A UK survey of digital leaders shows rising annual investment in digital transformation, with most...
LogicMonitor's acquisition of Catchpoint marks a pivotal shift in digital infrastructure, combining...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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