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Findings from the SolarWinds 2024 State of ITSM Report showcase several more effective methods for...
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By Mayke Nagtegaal, Messagebird.
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Survey highlights scale of frustrations with the pandemic customer experience.
AVEVA, a global leader in industrial software, and OSIsoft, a global leader in real-time industrial...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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