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The efficiency of the Freshservice ITSM solution accelerated the global hotel group’s digital...
Orion Platform-based Web Performance Monitor (WPM) 3.0 and SaaS-based SolarWinds Pingdom to provide...
Return trip to correct same issue on same device will receive one-month credit.
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New research shows a dangerous complacency in UK cybersecurity strategies, leaving businesses...
With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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