Digitalisation World

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92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers...

ServiceNow enables better experiences

As distributed work models become the norm, businesses need to respond quickly and effectively to...

Unifying End-to-End Security and IT Operations

CrowdStrike has introduced new innovations that unify security and IT to stop breaches on the...

Strategic partnership to enhance third-party risk management

Black Kite has partnered with Sayari to provide integrated corporate transparency and cyber risk...

Colt Technology Services enriches customer digital experiences with Blue Planet

Automated assurance software rapidly resolves network issues and improves service reliability.

New Relic launches global observability research

Survey reveals gap between mission-critical importance of full-stack observability to business...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service