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International Data Corporation (IDC)has publishd its worldwide information technology (IT) industry...
Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...
Ivanti Neurons for ITSM leverages Interactive Neurons powered by AI/ML to recommend and self-heal...
Pega cloud-based solutions to enable single, consolidated platform for underwriting processes.
ConnectWise to use industry-leading benchmarking data for best practices to help TSPs drive their...
Every year, SysAdmin Day is a time to celebrate and recognise the hard work system administrators...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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