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Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...
Beacon, NY, Dec 20, 2024– DocuWare unveils its AI-powered Intelligent Document Processing...
Debenhams Group introduces a new AI solution to streamline sales and stock management, enhancing...
s.Oliver is using Nexthink alongside ZIS Leutek to aid IT support, enhance employee and customer...
Virtual Instrument has completed its acquisition of SaaS-based cloud cost, optimisation and...
Nokia has selected Tutela, an independent mobile quality measurement company, to provide key...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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