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Riverbed unveils AI-powered network observability solutions, enhancing IT efficiency and...
All SAP customers can now enable industry leading observability for their SAP infrastructure,...
BMC has launched BMC Automated Mainframe Intelligence (AMI) Cloud, a new product portfolio to help...
BT’s Digital unit is working to modernise the Group’s service management with the delivery of a...
Amidst the disruption and heartbreak that the COVID-19 global pandemic has caused, there have been...
An escalating cybersecurity skills crisis demands a fundamental shift in organisational strategy,...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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