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Disparate tools and a reliance on manual processes lead IT teams to waste nearly half (42%) of...
New survey reveals only 12% of today’s enterprises have fully transitioned to modern tools.
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Discovery Services help define a baseline for data-driven transformation, taking a deep dive into...
False positives and incorrect notifications about possible problems are the main source of...
Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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