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A new survey from leading market research firm IDC reveals that a unified view of digital...
Celonis and Fujitsu use process intelligence to support business operations, with reported cost and...
Businesses are embracing AI despite data concerns, highlighting a need for strong infrastructure...
Drata has introduced its Third-Party Risk Management (TPRM) offering, empowering customers to...
Gamma is one of the first users of Highlight’s Grid View.
Zscaler expands its footprint in EMEA with a new London headquarters, boosting its growth strategy...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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