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IT Management + Service

NEWS

92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers in a market lacking transparency.

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NEWS

Log intelligence for IT operations

LM Logs automatically analyses log data, surfaces anomalies and puts logs in context for faster troubleshooting.

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NEWS

Improving operational efficiency

Pega cloud-based solutions to enable single, consolidated platform for underwriting processes.

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NEWS

Quality assurance is now a business priority to help deliver trusted enterprise digital transformation

Latest edition of the World Quality Report highlights that quality assurance has steadily evolved from an independent activity to a fully integrated function in organizations.

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NEWS

Improving supercomputer capacity planning

Bright Computing says that DHI Group has upgraded its supercomputer, which now includes Bright Cluster Manager, to support a demanding HPC environment.

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NEWS

A&O IT Group consolidates disparate IT estate

Managed services provider selects SolarWinds MSP for remote monitoring and support.

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Research finds IT support positively transformed by pandemic

Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...

Ignition Technology strengthens XDR vision with Corelight distribution agreement

Industry leading network traffic analysis technology and services now available to Ignition...

Making IT operations 'easy'

Freshservice unified incident response management with AI-enhanced alerting enables any business to...

Transforming IT Service and Asset Management?

Ivanti Neurons for ITSM leverages Interactive Neurons powered by AI/ML to recommend and self-heal...

Selector adds full-stack capabilities

Summer release offers insights into network health from devices and interfaces to infrastructure,...

How IT Managers can start to optimize their Office 365 environment

Throughout the COVID-19 pandemic, Certero have been supporting organizations across the globe with...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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