Pierre Aeschlimann, Principal Strategist, Digital Transformation and Value Realization, Ivanti, talks through the AIOPS fundamentals, emphasising the importance of discovery and dependency mapping (DDM), configuring the data sources, discovering the ITSM pain points and opportunities and the use of agile processes to implement solutions.
Shaun McGirr, AI Evangelist, Dataiku, says that the standard application of AI to IT operations is to mitigate the “overload of red alerts”: too much noise, not enough signal. This is a valid concern as IT estates grow larger, but the emphasis on individual overload does nothing to address the underlying process issue. Machine Learning needs to be used in the right place and with the right data.
Paul Bevan, Navigator, Research Director: IT Infrastructure at Bloor Research, provides some great insights into the state of the AIOPS market, and its place in the overall Ops landscape, covering cloud, observability and Digital Operations Management along the way.
Guy Nadivi, Senior Director, Marketing, Ayehu, and host and producer of Intelligent Automation Radio, emphasises how crucial it is that end users embrace the opportunities of intelligent automation (IA). Firstly, he looks at the consequences of not implementing IA. Secondly, he offers some advice on how to optimise IA projects.
Gregg Ostrowski, Regional CTO at Cisco AppDynamics, explains how full stack observability offers many benefits to organisations struggling to make sense of complex, likely hybrid infrastructure, as they work towards digital transformation.
Jeff McCullough, Vice President of Global Channel Sales at Park Place Technologies, talks through the many opportunities available to the Channel, as end users are looking for a combination of technology choice and expertise in today’s hybrid world. Jeff also outlines the company’s Discover, Monitor, Support, Optimise (DMSO) solution, including the recent launch of the Uptime Partner Portal, alongside the partner-focused Uptime Program.
Eric Anthony, Director of MSP Community & Enablement at Egnyte, talks through the company’s enterprise content platform, which offers cloud content security, compliance and collaboration, as well as data lifecycle management; with MSPs having a major opportunity to leverage the Egnyte Platform to help their customers get to grips with the challenges and opportunities of managing unstructured data. Eric predicts that compliance in particular will grow in importance over the next few years.
Steve Denby, Head of Sales Enablement at Node4, discusses how the Channel has a major role to play in helping its customers adjust to the ‘post-pandemic’, hybrid workplace. Edge, AI, IoT, security and sustainability are some of the opportunities Steve sees for Channel organisations as they have the opportunity to become the end users’ trusted, expert technology solutions provider.
Andrew Dickinson, Co-founder and CEO at Jola, provides valuable insight into the mobile data market. He talks through the here and now of the IoT and 4G/5G landscapes and looks at some future technologies, explaining the many opportunities which exist for Channel organisations to provide mobile data solutions to their customers, and giving some valuable advice as to what to look for in a mobile data partner/provider.
A lack of support from their company’s IT department is having a detrimental impact on field workers’ attitudes towards – and confidence with – technology, while also endangering the success of digital transformation initiatives, new research has found.