NEWS
Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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News

NinjaOne roundtables highlighted how MSPs can leverage automation, AI, and security to simplify workflows and scale their business.
TELUS and RingCentral integrate AI features into Business Connect to support business communications and customer interactions.
CultureAI launches a partner program to support organisations in adopting AI safely and managing associated risks.
DigiCert's Q4 2025 RADAR Brief underscores the continuous pressure on internet infrastructure from growing cyber threats and escalating online activity.

Expert Opinions

By Jon Healy, Regional Strategic Operations Officer at Salute.
By Chris Ackerson, SVP of Product at AlphaSense.