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Abnormal AI strengthens leadership with strategic appointments

Abnormal AI strengthens its team with key executive hires amid rising AI-generated cybersecurity threats, aiming to enhance product innovation and customer support.

Uptime publishes Annual Outage Analysis Report 2026

8th Annual Report analyzes data on IT and data center outages including causes, frequency, costs, and consequences.

43% of enterprise AI initiatives may fail as leaders face shrinking timelines for impact

HCLTech has released findings from its latest Enterprise AI Market Report, The AI Impact Imperatives, 2026, highlighting a growing execution gap as enterprises race to scale AI while facing mounting pressure...

Automation will reshape IT operations within three years, say a third of teams

SolarWinds research reveals growing confidence in automation, however concerns around accuracy, skills and oversight remain.

Expert Opinions

Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

High Bandwidth Flash: A New Memory for AI Data Centers and Edge Computing

By Alper Ilkbahar, CTO at Sandisk.

When delivery volumes shrink and prices climb: What data center projects need now

By Oskar Lampe, Regional Director, BCS Consultancy.

Zendesk Q&A with Emma Acton: Inside the shift to brand-led, AI-driven marketing

In a Q&A with Zendesk’s VP Marketing EMEA, Emma Acton reflects on how enterprise marketing is evolving. She discusses the shift towards brand-led demand, the continued evolution of account-based marketing,...

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