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VOSS expands enterprise collaboration capabilities with AI, security, and monitoring tools.
UK tech consultancies face skills shortages while holding idle talent, costing billions. Talent...
Banco ABC Brasil has selected Informatica to modernise customer experience with a cloud-first...
New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...
Severn Trent has implemented IGEL OS to manage and secure an estate of 6,000 desktop devices spread...
Introduces new and improved software-defined solutions support, AWS and Azure workload...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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