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Dynatrace announces upgrades designed to elevate AI-driven observability, with impacts on IT...
Platform for MSPs simplifies IT management, strengthens security, and reduces tool sprawl.
Platform brings transparency, order, and greater access to the latest technology innovations for...
ServiceNow introduces AI innovations, Autonomous Workforce and EmployeeWorks, aiming to enhance...
BT’s Digital unit is working to modernise the Group’s service management with the delivery of a...
Infosecurity Europe 2026 unveils keynote speaker line-up, linking military, sport, and tech...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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