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Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI...
Siemens and Paessler announce that Paessler PRTG monitoring software will be used as the monitoring...
Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...
Extreme Network has ntroduced the Extreme 9000 series, featuring the Extreme 9920 intelligent...
Calitii, under Synechron, becomes a ServiceNow Elite Partner, reflecting its prowess in AI-driven...
With native support for IBM Z CICS and IMS, Dynatrace® now delivers end-to-end visibility and...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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