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Red Cactus and Tollring launch AI conversation analytics to support CRM integration across over 200...
Acquisition enables Unisys to offer advanced capabilities for addressing the rapidly-growing...
Delinea and IBM deepen their strategic collaboration, enhancing identity security solutions for...
As AI eases manual burdens for IT teams, it simultaneously brings added pressures and...
Examining the adoption of agentic AI, focusing on trust and process orchestration in business...
Cloudsmith launches its MCP Server to seamlessly integrate AI with software development workflows.
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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