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Oracle Cloud Infrastructure integrates with ServiceNow

OCI services now coupled with ServiceNow’s IT Operations Management (ITOM) Visibility, enabling enterprise customers to use their existing management platform to automate, orchestrate, and optimize their infrastructure resources.

ServiceNow, the leading digital workflow company that makes work, work better for people, now supports Oracle Cloud Infrastructure (OCI). Enterprise customers are now able to access and manage OCI resources via their existing ServiceNow Service portal and the ServiceNow ITOM Visibility application, which now gives them a single dashboard to manage their public cloud resources from Oracle and other major cloud providers.

Oracle Cloud continues to expand its comprehensive cloud portfolio, which includes 29 Oracle Cloud regions, Oracle Government Cloud, and seven global Oracle-Microsoft Azure Interconnect regions and the most complete support for hybrid cloud strategies. Many global companies choose ServiceNow as the platform of choice for IT Service Management (ITSM) and operations (ITOM) management. With this integration, enterprise customers now have the ability to discover and manage OCI IaaS, PaaS, and CaaS resources using ITOM Visiblity as they would use for other cloud resources.

“Enterprise customers are increasingly moving toward a multi-cloud environment and need an easy way to manage all of their cloud resources,” said Scott Twaddle, vice president of product, industries, and partnerships, Oracle Cloud Infrastructure. “This is a big step forward for all of our customers that are using Oracle, as well as other major cloud providers to run their business-critical applications. Now customers can leverage their existing ServiceNow Service Management Portal to view and manage all of their cloud resources, including Oracle.”

ServiceNow and Oracle are announcing the integration of the ITOM Visibility with OCI so customers can assess inventory and analyse usage of cloud resources within their OCI tenancy. All Oracle Cloud discoverable cloud resources are extracted and stored in the ServiceNow Configuration Management Database (CMDB) repository, which can then be used to monitor availability of those resources for IT services, operations and support level management. Additionally, combining CMDB content with ServiceNow’s AIOps solution enables customers to monitor workloads deployed in OCI and provide service context with the tag based service mapping.

“With this integration, ServiceNow and Oracle are making it seamless for enterprises to unlock productivity for distributed teams to deliver products and services faster, access powerful business insights and create great experiences for employees, wherever they may be,” said Jeff Hausman, VP & GM Operations Management (ITOM, ITAM, Security) & Data Foundations at ServiceNow. “Joint customers leveraging the Now Platform® and OCI will get the best of both worlds, a seamless experience that maximizes the value of cloud investments and the ability to harness the power of artificial intelligence for proactive operations.” 

Customers including Network Rail are already benefiting from the Oracle and ServiceNow integration. Network Rail runs 20 of the United Kingdom's largest railway stations, and operates and develops Britain's railway infrastructure, which consists of 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals and level crossings.

“At Network Rail we utilize ServiceNow to keep track of our systems and assets and we were very happy to see we can observe our Oracle Cloud Infrastructure deployment,” said Iain Sear, Database and Middleware Infrastructure Manager at Network Rail. “We look forward to expanding our use of both systems to serve our customers and operational teams.”

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