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DXC Technology and ServiceNow forge AI partnership

DXC Technology and ServiceNow have announced a collaboration to integrate AI into enterprise...

Park Place Technologies acquires Reliant Technology

Park Place Technologies has acquired Reliant Technology, a third-party maintenance, support and...

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...

BT doubles down on AIOps with Dynatrace

BT’s Digital unit is partnering with Dynatrace, making it a core component of a new service...

UK CIOs tackle AI adoption challenges with caution

As AI becomes central to business operations, UK CIOs focus on aligning strategies, governance, and...

UK businesses navigate AI scaling challenges: the role of cost visibility

As UK firms increase AI utilisation, managing and understanding costs is becoming an important...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service