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Manchester Airports Group (MAG), the largest UK airport operator, partners with ServiceNow to...
d that legacy data platforms are the biggest obstacles to improving their data management and...
Contact centre leaders report empathy leads the way, hybrid models will be the future, and...
Helps customers unlock key insights to improve IT performance.
Throughout the COVID-19 pandemic, Certero have been supporting organizations across the globe with...
ServiceNow says that Telia Company, a multinational telecommunications company and mobile network...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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