Wednesday, 21st August 2019
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NEWS

Service desk data under valued

Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses with context on data.

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NEWS

Kaseya acquires IT Glue

Company remains committed to building on vendor-agnostic, open-platform approach to support the heterogeneous environments of MSPs.

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NEWS

Application performance visibility seen as key to boosting business processes and user experience

Refining network monitoring vital in optimising performance but cost issues remain.

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NEWS

Multi-Cloud management for EU project

Morpheus Data has been chosen as the multi-cloud management platform for a strategic EU-wide project which also included technologies from Morpheus alliance partners such as VMware, Dell Technologies, and T-Systems.

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NEWS

Opsview launches new software monitoring platform to combat the rise of IT outages

Opsview Monitor 6.0 will allow businesses to enjoy far more effective IT performance through greater visibility and cloud-level scalability.

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NEWS

Fashion specialist s.Oliver rolls out End-User Experience Management

s.Oliver is using Nexthink alongside ZIS Leutek to aid IT support, enhance employee and customer satisfaction – and prepare for upcoming virtual reality projects.

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A10 Networks has introduced major advancements to its Thunder Application Delivery Controllers (ADCs...
Charles Stanley is using Sunrise ITSM SaaS to transform its service management and adopt an ITIL-bas...
d that legacy data platforms are the biggest obstacles to improving their data management and analyt...
Move to cloud-based customer experience platform supports collaboration, conversational service and...
More than a quarter of decision-makers, managers and engineers working in asset management roles in...
Matter, a cloud-automation and management platform for seamless enterprise deployments, has launched...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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