Monday, 25th October 2021
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NEWS

Transforming IT Service and Asset Management?

Ivanti Neurons for ITSM leverages Interactive Neurons powered by AI/ML to recommend and self-heal issues in real-time for contextual, personalised employee experiences in the Everywhere Workplace.

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ManageEngine launches RMM Central

ManageEngine has launched RMM Central, a new unified remote monitoring and management solution for managed service providers (MSPs).

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Delivering data centre innovation

Pluribus Networks has introduced release 6.1 of its Linux Netvisor® ONE network operating system (OS).

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ServiceNow enables better experiences

As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made is difficult for service and operations teams to access the information they need to resolve employee incidents and requests seamlessly.

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Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and technology’s only just getting started for their businesses in 2021.

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Oracle Cloud Infrastructure integrates with ServiceNow

OCI services now coupled with ServiceNow’s IT Operations Management (ITOM) Visibility, enabling enterprise customers to use their existing management platform to automate, orchestrate, and optimize their infrastructure resources.

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SolarWinds has launched SolarWinds® ARM following the acquisition of 8MAN, an early stage Access Rig...
The University of Siegen has chosen to significantly expand its Bright Computing software footprint,...
FMC consolidates SAP applications and cloud infrastructure, creates scalable processes for future gr...
More than a quarter of decision-makers, managers and engineers working in asset management roles in...
Modernisation Maturity Model based on three decades of experience across thousands of successful pro...
Move to cloud-based customer experience platform supports collaboration, conversational service and...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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