Digitalisation World

New Relic launches global observability research

Published in AIOps IT Management + Service

Survey reveals gap between mission-critical importance of full-stack observability to business success and the maturity of observability practices across organizations, uncovering 5 key insights to cross the chasm to achieve modern observability.  

NEWS

Helping to meet the hybrid work challenge

Published in AIOps IT Management + Service

The Now Platform Rome release empowers organisations like City of Santa Monica, Deloitte, DnB Bank, Kiwibank, Mercedes-Benz and SnapNurse to help reduce employee fatigue, accelerate automation across the enterprise, and make work, work better, no matter where it happens.

NEWS

Severn Trent turns to IGEL OS

Published in IT Management + Service

Severn Trent has implemented IGEL OS to manage and secure an estate of 6,000 desktop devices spread over 110 locations, support the business with its cloud migration strategy and adoption of Microsoft Office 365.

NEWS

Park Place Technologies acquires Congruity360 assets

Published in IT Management + Service

New assets will enhance Park Place's Professional Services globally and expand offerings for enterprise customers.

NEWS

Banco ABC Brasil modernises customer experience

Published in IT Management + Service Platform Software

Banco ABC Brasil has selected Informatica to modernise customer experience with a cloud-first strategy to drive agile innovation and business transformation. By deploying Informatica Intelligent Data Management Cloud™ (IDMC), Banco ABC Brasil aims to transform analytics capabilities, expedite the processing of loan applications and bring Digital Financial Services to its customers.

NEWS

Research finds IT support positively transformed by pandemic

Published in AIOps IT Management + Service

Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns; rising to 72% in public sector organisations.

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service

New Relic launches global observability research

Helping to meet the hybrid work challenge

Severn Trent turns to IGEL OS

Park Place Technologies acquires Congruity360 assets

Banco ABC Brasil modernises customer experience

Research finds IT support positively transformed by pandemic

Infosecurity Europe launches cyber startup programme

Simplifying workflows with AI: updates from BMC

Monitoring and dispatch services focus on distributed IT

Modernisation cannot succeed without observability

Skills in the spotlight

Opportunities to optimise ServiceNow operations

Latest Video

Stephane Zantain on Customer Engagement