Exponential-e, a provider of cloud, connectivity, communications, and cyber security services, has partnered with Birmingham City University (BCU) to implement a new unified communications platform. The project will update the University’s telephony, contact centre, and service operations, aiming to improve student engagement and user experience.
Procured through the Crown Commercial Services (CCS) framework, the initiative will replace legacy on-premises systems with a fully managed, cloud-based service model. This will create a single communications ecosystem supporting multiple channels, including WhatsApp, giving students more flexible and accessible ways to interact with the University.
The project forms part of BCU’s Strategy 2030 objectives, supporting the University’s goals of promoting inclusion, social mobility, and community-focused outcomes.
Exponential-e will implement four main components: an Azure cloud environment, Microsoft Teams-based telephony, Five9’s cloud Contact Centre as a Service (CCaaS) solution, and a University-wide switchboard. The transition from on-site infrastructure to managed services is intended to provide a cohesive, resilient, and scalable communications platform.
Matt Peers, Senior Project Manager at BCU, said the initiative will integrate different communication channels into a single system, helping to ensure that student interactions are accessible, consistent, and responsive.
Afshin Attari from Exponential-e noted that the project supports BCU’s move to a managed, cloud-based communications platform and provides a flexible environment for student-focused services.
The three-year contract, signed in September 2025, includes a two-year extension option. Both parties are currently mobilising the project and coordinating delivery schedules with the academic year to minimise disruption.
The new platform is expected to support BCU’s Clearing operations and improve everyday engagement with students and staff, contributing to more efficient and consistent communication across the University.
