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IT Management + Service

NEWS

High-security solution for access to critical infrastructure

World-leading technology company Bühler Group uses TeamViewer for remote maintenance and commissioning of its machines.

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NEWS

USU wins Liechtensteinische Landesbank contract

Liechtensteinische Landesbank AG (LLB) will use USU software and services to manage its IT services and monitor its IT infrastructure centrally. The established IT management solutions for service management and IT monitoring will be used.

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NEWS

ServiceNow introduces new version of the Now Platform

Now Platform Quebec release features new Creator Workflows and App Engine Studio to accelerate the pace of digital transformation, enabling fast low-code app development across the enterprise to easily workflow everyday business challenges.

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NEWS

Gigamon launches Hawk

Hawk is said to be the industry’s first elastic visibility fabric for all data-in-motion, closes the critical cloud visibility gap.

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NEWS

Park Place Technologies introduces “First-Time Fix Guarantee”

Return trip to correct same issue on same device will receive one-month credit.

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NEWS

ConnectWise acquires Service Leadership, Inc.

ConnectWise to use industry-leading benchmarking data for best practices to help TSPs drive their value creation even in toughest of times.

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Automation key to managing supply chain needs

ISG Provider Lens report sees German companies and SIAM vendors turning to automation to manage...

Riverbed launches Alluvio IQ Unified Observability Service

New cloud-native, SaaS-delivered service to help IT teams address the challenges caused by...

Unlocking workforce potential: unveiling UKG Bryte for pro workforce management

UKG unveils UKG Bryte, an AI assistant for enhancing and streamlining workforce operations in the...

Skills in the spotlight

Skillsoft’s Lean Into Learning: 2021 Annual Learning Report provides data and guidance for...

Acquisition accelerates industrial digital transformation

AVEVA, a global leader in industrial software, and OSIsoft, a global leader in real-time industrial...

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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