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IT Management + Service

NEWS

Performance focuses on endpoint issues

New product helps improve end-user experience by empowering organisations to manage the operational performance of endpoints at scale.

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Survey explores tech skills gap

Annual IT Pro Day survey highlights need to increase upskilling and tech pro confidence.

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Legacy IT operations management stalls digital development

New survey reveals only 12% of today’s enterprises have fully transitioned to modern tools.

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NEWS

Ivanti fuels channel growth

Ivanti, the company that unifies IT to better manage and secure the digital workplace, has announced significant investment into its EMEA partner community to fuel further channel growth and success and enhance its partner relationships. The company is launching three new EMEA channel initiatives: a new Platinum Elite partner status within its Partner Program to recognise and reward success, a deal registration promotional period to maximise partner profitability, and an enhanced partner portal...

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NEWS

INternet-aware synthetics address visibility gap

Correlated app, infrastructure and Internet performance visibility speeds problem isolation and resolution for complex multi-cloud and SaaS deployments.

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NEWS

Improving service resiliency and incident automation

One of Arizona’s largest utility providers, Salt River Project, has adopted the ScienceLogic SL1 platform. Salt River Project, like many enterprises today, are transitioning from outdated legacy platforms to next-generation AIOps systems that facilitate service-level views across a dynamic application and infrastructure environment.

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ServiceNow to acquire AI pioneer Element AI

Element AI significantly enhances ServiceNow’s commitment to building the world’s most...

Poor asset management results in bad decision making

More than a quarter of decision-makers, managers and engineers working in asset management roles in...

Calls for reskilling and upskilling as technology roles evolve

Leading technology and workforce development companies release comprehensive report, analyzing...

Cognizant and ServiceNow form strategic partnership

Cognizant's industry expertise and solutions, including the AI-led Cognizant Neuro®️ suite of...

USU simplifies IT service management

Hitachi Vantara says that USU, one of Europe’s largest vendors of IT and knowledge management...

ServiceNow and SoftwareOne form strategic partnership

Strategic collaboration combines ServiceNow’s leading AI and workflow automation capabilities and...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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