NEWS

Cloud cost management for Azure

Provides business intelligence and smart forecasting to reduce capital expenditure in AWS and Microsoft Azure for multiple accounts.

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NEWS

Manchester Airports Group selects ServiceNow

Manchester Airports Group (MAG), the largest UK airport operator, partners with ServiceNow to transform its onboarding process for colleagues across its three airport locations.

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NEWS

Kyndryl introduces new platform, Kyndryl Bridge

Platform brings transparency, order, and greater access to the latest technology innovations for customers.

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NEWS

ServiceNow unveils the Now Platform Tokyo release

Latest Now Platform update includes features that empower people to do their best work, create seamless experiences, and accelerate innovation at scale.

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NEWS

Riverbed launches Alluvio IQ Unified Observability Service

New cloud-native, SaaS-delivered service to help IT teams address the challenges caused by today’s complex IT environments, resource constraints, and data silos through AI and machine learning.

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NEWS

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.

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New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...
Generative AI engine developed under new AI by Design framework debuts in company’s premier ITSM...
Alcatel-Lucent Enterprise launches its next generation network management system, OmniVista Cirrus...
New capabilities integrate observability, incident response, service management, and AIautomation...
Second Annual Informatica – IDC Global CDO Survey finds that CDOs spend 35% of their time...
Control-M accelerates hybrid and multi-cloud application and data workflows into production with...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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