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IT Management + Service

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Navigating the productivity paradox: insights from the AI workslop survey

A new survey reveals the hidden costs of AI-generated outputs, suggesting that without proper infrastructure and training, productivity gains may falter.

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nVent expands training hubs across Europe and Australia

nVent opens new service and training centres in Sweden, Germany, Australia, and the UK to offer customers practical training and support.

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Climate control solutions for historic London bank

A case study outlining ICS Cool Energy’s approach to addressing a cooling failure at a London bank.

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Unlocking the potential of Agentic AI: bridging the gap between vision and reality

Examining the adoption of agentic AI, focusing on trust and process orchestration in business applications.

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Fujitsu adopts Celonis process intelligence

Celonis and Fujitsu use process intelligence to support business operations, with reported cost and efficiency improvements.

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XYZ Reality expands partnership with applied digital for AI factory developments

XYZ Reality partners with Applied Digital to support construction delivery for AI Factory campuses in North Dakota, aiming to address operational challenges across 600MW capacity.

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Driving enterprise efficiency through generative AI

Infosys teams up with AWS to enhance enterprise capabilities using generative AI, with a focus on...

Michelin accelerates integrated business planning

Leading global tire manufacturer and longtime JDA customer deploys JDA Sales & Operations Planning...

Telia taps ServiceNow

ServiceNow says that Telia Company, a multinational telecommunications company and mobile network...

Paessler presents Paessler Building Monitor, an IoT monitoring solution for the sustainable management of buildings

Paessler AG is releasing a new solution for facility managers and building owners: the new software...

Auvik launches Partner Program

Tiered program offers resellers a streamlined, profitable experience through Auvik’s...

IT Service Management enhances productivity, innovation & IT outcomes

SolarWinds has released a report on the positive impacts of IT Service Management (ITSM) on...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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