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BT’s Digital unit is working to modernise the Group’s service management with the delivery of a...
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Yokohama platform release includes teams of preconfigured AI agents now available for faster...
Netskope's report highlights the communication gaps faced by I&O leaders in enhancing AI...
Database Performance Analyzer 12.0 introduces new query performance analyser and table tuning...
The Department for Science, Innovation and Technology is investing in advanced tech to enhance...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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