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ServiceNow introduces AI innovations, Autonomous Workforce and EmployeeWorks, aiming to enhance...
Pluribus Networks has introduced release 6.1 of its Linux Netvisor® ONE network operating system...
Hyland has expanded its enterprise content management (ECM) portfolio with new updates aimed at...
BMC has partnered with AWS to enhance intelligent automation, emphasising data orchestration at a...
New IT platform unifies the business user experience and improves operational efficiency by...
Cequence Security has introduced Agent Personas to provide more granular control over AI agent...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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