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Cognizant has agreed to acquire Linium, a cloud transformation consultancy group specialising in...
UK and Ireland businesses are prioritising operational resilience to address financial risks and...
Obrela's latest report sheds light on a more sophisticated cyber threat environment, highlighting...
Onecom, the UK’s largest independent business telecommunications provider of fixed line, mobile,...
Survey reveals gap between mission-critical importance of full-stack observability to business...
Automates IT support to cut costs, reduce human-handled tickets by 75%, and ensure enterprise...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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