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Ali Mustoe-Playfair appointed Director of Agentic Operations at ANS

ANS appoints Ali Mustoe-Playfair as Director of Agentic Operations, with the aim of supporting...

Zendesk reveals autonomous service workforce

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI...

The double-edged sword of AI: opportunities and challenges for IT teams

As AI eases manual burdens for IT teams, it simultaneously brings added pressures and...

Alteryx report highlights barriers and opportunities in AI adoption

AI adoption faces trust and data challenges despite rising investments, with only a quarter of...

Lenovo appoints Tikiri Wanduragala as new UKI ISG Technology Leader

Lenovo appoints Tikiri Wanduragala as the new Technology Leader for its UKI business, with a focus...

Opsview forms strategic partnership with multi-cloud experts UKCloud

Opsview provides UKCloud with an out of the box monitoring solution for all of their core platforms.

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service