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Canals has launched AI tools designed to support processes across wholesale distribution, including...
New capabilities integrate observability, incident response, service management, and AIautomation...
Opens up a new dimension of monitoring for IoT environments.
PagerDuty has launched new capabilities and upgrades for the PagerDuty Operations Cloud.
New integration with ServiceNow® Workflow Data Fabric connects, understands, and activates...
By Mayke Nagtegaal, Messagebird.
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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