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Park Place Technologies has acquired Xuper Limited, an IT solutions provider based in Derby, UK.
New service offers remote monitoring, troubleshooting, and on-site, next-business-day remediation,...
Throughout the COVID-19 pandemic, Certero have been supporting organizations across the globe with...
Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...
With advanced analytics from Eagle Eye Cloud VMS, alarms can now be monitored and acted upon...
Keepit's survey highlights the risks of relying solely on native SaaS backups, underscoring the...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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