Digitalisation World

Contact centres require human touch to function in a hybrid world

Published in IT Management + Service Telecoms + Mobile

Contact centre leaders report empathy leads the way, hybrid models will be the future, and technology’s only just getting started for their businesses in 2021.

NEWS

Oracle Cloud Infrastructure integrates with ServiceNow

Published in AIOps IT Management + Service

OCI services now coupled with ServiceNow’s IT Operations Management (ITOM) Visibility, enabling enterprise customers to use their existing management platform to automate, orchestrate, and optimize their infrastructure resources.

NEWS

ServiceNow and Qualtrics combine to deliver next-generation experiences

Published in IT Management + Service

Strategic partnership also creates new IT Management solutions to help IT teams deliver more effective digital experiences for employees.

NEWS

ServiceNow continues EMEA expansion

Published in IT Management + Service

Creates 300 Dublin-based jobs.

NEWS

How IT Managers can start to optimize their Office 365 environment

Published in IT Management + Service

Throughout the COVID-19 pandemic, Certero have been supporting organizations across the globe with the transition from traditional office environments to remote working.

NEWS

Opengear expands OM2200 NetOps Console Server product line

Published in Everything AI IT Management + Service

The first NetOps console server with both Smart Out-of-Band management and advanced automation tools, featuring support for 10GbE network infrastructure as well as 24-port serial and 24-port 1GbE Ethernet.

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service

Contact centres require human touch to function in a hybrid world

Oracle Cloud Infrastructure integrates with ServiceNow

ServiceNow and Qualtrics combine to deliver next-generation experiences

ServiceNow continues EMEA expansion

How IT Managers can start to optimize their Office 365 environment

Opengear expands OM2200 NetOps Console Server product line

Remote monitoring and management partnership

Park Place Technologies acquires Congruity360 assets

Monitoring and dispatch services focus on distributed IT

Frore Systems unveils AirJet Mini G2

Wipro launches AI-enabled operating model for enterprise functions

1Password expands partner program to meet identity security demand

Latest Video

Stephane Zantain on Customer Engagement