Expert Opinions | Digitalisation World

Five practical ways contact centres can use AI to create value

Published in AI Everything AI

Consumer expectations in relation to ultra-fast interactions, ease of engagement and service quality have grown exponentially, fuelled by the lockdown experience of the past year. By Martin Taylor, Co-Founder and Deputy CEO at Content Guru.

NEWS

How is the cloud encouraging hyperautomation, and why should I care?

Published in AI Everything AI

Every business needs to be thinking in hyperautomation terms and investing tools such as DPCs - or risk being left behind. By Alasdair Hodge, Principal Engineer and Solutions Architect, Cloudsoft.

NEWS

Machine Learning - success starts with these 10 steps

Published in AI Everything AI Machine Learning

“Machine Learning (ML) can take an organisation’s digital transformation to new heights” — It’s a statement we hear time and time again, but in practice, it doesn’t achieve that warm and fuzzy turn-key transformation feeling the statement asserts. By Santiago Giraldo, Director of...

NEWS

Don’t wait for blockchain, it’s more accessible than you think

Published in AI Blockchain

When blockchain first hit the tech scene about 12 years ago, it was mostly recognised as the technology enabling Bitcoin transactions. Since then, it’s taken a while for blockchain to establish itself in the business world, but today we’re seeing more enterprises take advantage of it to help...