Expert Opinions | Digitalisation World

SUSTAINABILITY FOCUS 1

Published in AI Apps + DevOps Data Analytics Digital Business IT Management + Service Networks + Telecoms Security + Compliance

Achieving sustainability through technology The good news is that many of the initiatives that can help a business reduce its carbon footprint are also effective for saving costs. By Simon Short, chief operating officer, Advanced.

NEWS

Blockchain vs Bitcoin: everything you need to know

Published in AI Blockchain

If you know anything about Bitcoin, there’s a good chance you’ve also heard about its underlying technology: Blockchain. Blockchain is the technology behind cryptocurrencies like Bitcoin, enabling peer-to-peer digital cash systems where users are in complete control of their account balances...

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Five practical ways contact centres can use AI to create value

Published in AI Everything AI

Consumer expectations in relation to ultra-fast interactions, ease of engagement and service quality have grown exponentially, fuelled by the lockdown experience of the past year. By Martin Taylor, Co-Founder and Deputy CEO at Content Guru.

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How is the cloud encouraging hyperautomation, and why should I care?

Published in AI Everything AI

Every business needs to be thinking in hyperautomation terms and investing tools such as DPCs - or risk being left behind. By Alasdair Hodge, Principal Engineer and Solutions Architect, Cloudsoft.