NEWS
AI-powered voice analytics are now ready to power the digital-first contact centre in 2021

AI has been identified by Deloitte analysts as the technology that is critical to ‘elevate the human experience’ and power successful next-generation customer service. Gerry de Graaf, Managing Director of award-winning AI voice analytics provider Xdroid, discusses how this advanced tech can...

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NEWS
Overcoming six AI challenges in 2021

Gurpreet Purewal, Associate Vice President, Business Development, iResearch Services, explores how organisations can overcome the challenges presented by AI in 2021.

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NEWS
How to thrive in the enterprise AI era

Enterprise AI is the ability to embed AI methodology — which combines the human capacities for learning, perception, and interaction all at a level of complexity that ultimately supersedes our own abilities — into the very core of an organisation’s data strategy. By Alexis Fournier,...

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NEWS
How and when to adopt AI – Conga’s digital maturity model

By Ash Finnegan, digital transformation officer, Conga.

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NEWS
Using a Value Stream approach to go beyond DevOps and Agile

Software application development is a profitable and high-growth industry, with the UK market...

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NEWS
How much are you spending on outdated automation?

By Neil Kinson, Chief of Staff, Redwood Software.

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NEWS
Transformation requires a cultural change

For organisations to undergo successful digital transformation, a change in cultural mindset among...

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Videos

Ian Schenkel, Chief Revenue Officer, Cyber Intelligence House (CIH), explains how the company’s intelligence-driven Cyber Exposure Platform is designed for MSSPs to deliver high margin, high value services...
Adam Salley, Sr. Director, Solutions Specialists, Kaseya, outlines the importance of service productisation and MSP enablement.
Rob Finn, VP International Sales at Chainguard, discusses the company’s new Global Partner Program, offering flexible incentives, technical enablement, and go-to-market support to empower channel resellers...
Mike Arrowsmith, CTO at NinjaOne, shares valuable insights into a number of cybersecurity issues, explaining how AI adoption itself isn’t problematic when done thoughtfully – but lack of cyber awareness in...

News

Karlton Gray ascends to drive collaboration within Schneider Electric's partner ecosystem, focusing on sectors like education, healthcare, and more.
Alcatel-Lucent Enterprise introduces Rainbow Hospitality, a cloud solution transforming communication and collaboration in hotels.
Atman elevates Poland's digital infrastructure with WAW-3, setting a new benchmark for scalable, sustainable data centers in Europe.
TeamViewer introduces a global MSP program, engineered to assist partners in scaling their services effectively. Big names like Unisys join the initiative.