Digitalisation World

Freshworks transforms IT service management at Scotland’s Crown Office and Procurator Fiscal Service

Published in IT Management + Service Vendor

With Freshservice, The Crown Office and Procurator Fiscal Service now has an 86% “excellent” CSAT score and has seen an over 12% SLA improvement in just six months.

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Drata launches Third-Party Risk Management

Published in IT Management + Service

Drata has introduced its Third-Party Risk Management (TPRM) offering, empowering customers to identify, evaluate, and monitor third-party risks in one centralized and integrated platform.

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Remote monitoring and management partnership

Published in Infrastructure + Asset Management IT Management + Service

Lansweeper, provider of the IT asset management solution of the same name, has announced its new partnership with TeamViewer.

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ServiceNow announces a strategic collaboration agreement with AWS

Published in IT Management + Service

ServiceNow Platform and full suite of solutions to be available as a SaaS offering powered by AWS.

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Centreon simplifies the convergence of IT and OT monitoring

The new Centreon 23.10 release supports Raspberry Pi, confirming Centreon's position at the...

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Cisco launches Performance Insight and Visibility for Modern Applications on AWS  

New business metrics for Cisco Cloud Observability enable customers to significantly enhance...

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LogicMonitor simplifies multi-cloud complexities

LM Envision extends essential capabilities for teams to scale cloud deployments, deliver high...

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Cisco expands Full-Stack Observability Ecosystem

Full-Stack Observability ecosystem helps customers fulfill their specific observability needs...

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ControlUp integrates with ServiceNow

ControlUp IT Service Management Connector delivers efficiency, automation, and cost reduction for...

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Kaseya introduces new offerings, receives special recognitions

Kaseya continues its momentum after the announcement of several new capabilities at its sold-out...

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CIOs and CTOs struggle with multiple vendor model

IT leaders seek to consolidate support and services into a single vendor to achieve greater...

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Ian Anderson to lead Park Place Technologies' EMEA channel

Park Place Technologies has appointed Ian Anderson as Senior Director, Channel Sales, EMEA.

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Park Place Technologies acquires Xuper

Park Place Technologies has acquired Xuper Limited, an IT solutions provider based in Derby, UK.

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IT Service Management enhances productivity, innovation & IT outcomes

SolarWinds has released a report on the positive impacts of IT Service Management (ITSM) on...

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Generative AI dramatically enhances value through connected Digital Ops

BMC embeds GPT across AI-driven service and operations management portfolio.

Redefining the battery blueprint

Mike Nagus, CEO of LiNova, a battery tech company, talks backup power infrastructure, UPS and battery technologies – comparing and contrasting traditional approaches and solutions with some of the emerging...

AI - time for a rethink?

Claire Keelan, UK MD at Onnec, is warning that the UK will fall short of its AI ambitions and data centre expansion targets, unless it tackles the growing workforce shortage by tapping into underused talent...

How tier two locations are changing data centre planning

Christina Mertens, vice president of business development, EMEA, at VIRTUS Data Centres, explains that, for data centre operators, the question is no longer only where capacity can be deployed quickly, but...

From firefighting to frameworks: Helping MSPs scale with operational maturity

In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive operations to build structured, scalable frameworks for...