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Latest edition of the World Quality Report highlights that quality assurance has steadily evolved...
As UK businesses increasingly adopt AI, risky data-sharing practices arise, underscoring the need...
Dynatrace announces upgrades designed to elevate AI-driven observability, with impacts on IT...
TELUS and RingCentral integrate AI features into Business Connect to support business...
s.Oliver is using Nexthink alongside ZIS Leutek to aid IT support, enhance employee and customer...
Blackstar Solutions, a unified communications provider based in Bristol and Cardiff, has chosen the...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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