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BMC embeds GPT across AI-driven service and operations management portfolio.
Freshworks’ Freshservice ITSM software drives agility and cost savings for ITV’s support team...
Service Leadership has announced an expanded partnership with Sea-Level Operations, a leading...
Extreme Network has ntroduced the Extreme 9000 series, featuring the Extreme 9920 intelligent...
EcoStruxure IT Expert APl enables users to integrate remote monitoring capabilities into preferred...
Hammerspace has acquired Rozo Systems - creator of the Mojette Transform, the patented erasure...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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