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Freshworks awarded IT service role at National Theatre

Move to cloud-based customer experience platform supports collaboration, conversational service and...

Tampa General Hospital uses BMC Automated Data Solution

BMC's Control-M helps Tampa General automate data processes for enhanced health care and...

Cameo Services reveals leadership restructure for 2026

Cameo Services restructures senior leadership to support international growth following...

Research uncovers root causes of AI and automation implementation delays

99.7% of organizations recognize AI's potential to overcome IT challenges and drive efficiency, but...

Wipro to launch 5G edge services solutions suite

The solutions extend Wipro’s BoundaryLess Enterprise – Universal Edge portfolio to offer...

Gartner 2024 Hype Cycle for Emerging Technologies highlights developer productivity, total experience, AI and security

The 25 disruptive technologies to watch on the Gartner, Inc. Hype Cycle for Emerging Technologies,...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service