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Digital teams leverage continuous automation and AI-assistance to deliver essential business...
A new survey from leading market research firm IDC reveals that a unified view of digital...
Amadeus chooses the Now Platform to provide the automation, quality control and global governance...
Ensono has launched Ensono Envision® Service Mapping, giving IT organizations insights into their...
Examining the adoption of agentic AI, focusing on trust and process orchestration in business...
Cinven's investment emphasises Smart Communications' role as a leading cloud-native provider,...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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