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This year's VMware State of Observability report notes an increase in organizations recognizing the...
Freshworks’ Freshservice ITSM software drives agility and cost savings for ITV’s support team...
ISG Provider Lens report sees German companies and SIAM vendors turning to automation to manage...
Your.Cloud acquires Comm-Tech to enhance TICTS sector expansion in the UK, marking a strategic move...
Portfolio-wide enhancements to Business Intelligence reports, cloud optimization capabilities and...
Provides business intelligence and smart forecasting to reduce capital expenditure in AWS and...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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