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Are UK organisations overconfident in AI security readiness?

New research reveals overconfidence in AI security efforts among UK organisations, with many...

Automation, self-Service, and SLAs are keys to ITSM efficiency

Findings from the SolarWinds 2024 State of ITSM Report showcase several more effective methods for...

IT ops and security staff leave businesses at risk

Two thirds (67%) of businesses say that driving collaboration between security and IT ops teams is...

Delivering application support

Simplify monitoring and troubleshooting with rich application performance insights and distribute.d...

Oracle Cloud Infrastructure integrates with ServiceNow

OCI services now coupled with ServiceNow’s IT Operations Management (ITOM) Visibility, enabling...

Ricoh Europe forms strategic collaboration with ServiceNow to transform customer service

Ricoh has announced a major strategic collaboration with ServiceNow, the AI platform for business...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service