Digitalisation World

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BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow

BT’s Digital unit is working to modernise the Group’s service management with the delivery of a...

Storm gets on board with Greenbyte Energy Cloud for data management

The Belgian wind farm developer chose Greenbyte Energy Cloud for data management of their...

Hitachi Vantara delivers intelligent DataOps Software Suite

The Lumada DataOps Suite provides AI-driven data management through a cloud-native platform to...

ServiceNow acquires Raytion

Raytion’s industry-leading information retrieval technology will enable unified real-time access...

Tray.ai launches ITSM Agent

Automates IT support to cut costs, reduce human-handled tickets by 75%, and ensure enterprise...

Enterprise cloud complexity makes IT performance extremely difficult to manage

Digital transformation, migration to the enterprise cloud and increasing customer demands have tech...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service