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Gartner forecasts a 7.9% rise in IT spending in 2025 amid ongoing AI initiatives, despite an...
Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...
Turning data into experience.
More than a quarter of decision-makers, managers and engineers working in asset management roles in...
Upgraded product line simplifies the management of virtual resources and reduces infrastructure...
Move to cloud-based customer experience platform supports collaboration, conversational service and...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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