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Motive introduces advanced AI enhancements to streamline driver qualification processes and...
Oracle has unveiled Fusion Agentic Applications, a suite designed for outcome-driven execution in...
International Data Corporation (IDC)has publishd its worldwide information technology (IT) industry...
AlphaSense strengthens its presence in APAC and EMEA, aiming to enhance AI capabilities and expand...
IT leaders seek to consolidate support and services into a single vendor to achieve greater...
New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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