Logo
NEWS

ServiceNow to acquire Lightstep

Acquisition will help ServiceNow customers accelerate digital transformation with insight‑driven, action‑oriented workflows.

Read More

NEWS

Transforming IT Service and Asset Management?

Ivanti Neurons for ITSM leverages Interactive Neurons powered by AI/ML to recommend and self-heal issues in real-time for contextual, personalised employee experiences in the Everywhere Workplace.

Read More

NEWS

ManageEngine launches RMM Central

ManageEngine has launched RMM Central, a new unified remote monitoring and management solution for managed service providers (MSPs).

Read More

NEWS

Delivering data centre innovation

Pluribus Networks has introduced release 6.1 of its Linux Netvisor® ONE network operating system (OS).

Read More

NEWS

ServiceNow enables better experiences

As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made is difficult for service and operations teams to access the information they need to resolve employee incidents and requests seamlessly.

Read More

NEWS

Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and technology’s only just getting started for their businesses in 2021.

Read More

Every year, SysAdmin Day is a time to celebrate and recognise the hard work system administrators do...
90% of respondents in new 451 Research report say they will significantly increase investment in Dat...
New powerful cloud capabilities simplify complex IT environments to meet customers wherever they are...
s.Oliver is using Nexthink alongside ZIS Leutek to aid IT support, enhance employee and customer sat...
New release of KACE Systems Management Appliance (SMA) makes it easy to manage Windows 10 updates an...
Bizagi launches a wide range of platform enhancements to accelerate intelligence and integration in...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Read more