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IT Management + Service

NEWS

Harnessing AI alignment: unlocking billions in workplace value

Better AI alignment could considerably enhance productivity and operational efficiency, unlocking billions in value for UK enterprises.

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NEWS

The impact of Agentic AI on the future of customer service

New insights examine how agentic AI is being adopted in customer service and its impact on operational workflows.

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NEWS

iManage report highlights gap between AI adoption and knowledge maturity

iManage’s latest report examines the relationship between knowledge management maturity and AI adoption.

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Hexnode updates Genie AI with advanced device management features

Hexnode unveils a update to its Genie AI, offering improved device insights and automated remediation for efficient management.

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NEWS

A deep dive into Huntress's 2026 Cyber Threat Report

Delving deep into the organised playbook of modern cybercrime, this article exposes the scale and sophistication transforming cyber criminals into a global force.

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NEWS

European Parliament suspends AI features over data security concerns

The European Parliament has disabled AI features on official devices due to data security concerns involving external cloud servers.

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UK IT professionals report high confidence in AI and cybersecurity readiness

New research reveals UK IT professionals are ahead in future-proofing for AI, despite challenges...

IT business-to-business market to hit a $6.7 trillion value in 2025

Global IT Business-to-Business (B2B) revenues, coming from data centers, IT services and devices,...

SolarWinds AI launches to transform IT Service Management

Generative AI engine developed under new AI by Design framework debuts in company’s premier ITSM...

Cloudhouse brings advanced IT governance to ServiceNow users with strategic partnership

Cloudhouse has announced its strategic partnership with ServiceNow, the AI platform for business...

Tampa General Hospital uses BMC Automated Data Solution

BMC's Control-M helps Tampa General automate data processes for enhanced health care and...

A&O IT Group consolidates disparate IT estate

Managed services provider selects SolarWinds MSP for remote monitoring and support.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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