Thursday, 13th December 2018

Where will the retail industry be in 10 years’ time?

By Anil Gandharve, VP and head of Retail, CPG and Manufacturing, Mindtree.

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How to spot a failing digital transformation project

By Nick Keen, Project Manager at Cloud Technology Solutions .

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The customer service battle: digitalisation vs the human touch

There’s an ongoing battle between digitalisation and the drive to consistently achieve the all-important human touch in customer service. Chatbots, automation and artificial intelligence are solving the woes of customer service teams — and customers — worldwide. Or so it would seem.

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Making Change Stick: Secrets for Managing Tech-driven Change

By Paul Whitelam, Senior Vice President, Global Marketing, ClickSoftware.

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Why are there still expensive IT failures?

From banking to the NHS, airlines to the MoD, the list of expensive IT project failure shows no sign of reducing. And while some of the failure is underpinned by fundamental project management error, in many cases it is a lack of effective consumer consultation during the process that results in systems that simply fail to meet expectations. To safeguard against major failure, organisations need to consider a fundamental change of mindset to embrace continuous delivery, insists Ale...

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What does the 2018 World Cup teach us about resilience?

By Sandra Bell, Head of Resilience, Sungard Availability Services.

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Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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