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DataRobot partners with Kx

New integration empowers teams working with the world’s fastest time series database to deliver time-aware AI and machine learning initiatives at scale and speed.

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Tech Data expands partnership with Automation Anywhere

Robotic Process Automation solutions help enterprises optimize workforce efficiency.

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Automation Anywhere launches AI-Powered RPA-as-a-Service Platform

Automation Anywhere has launched the world’s first purely web-based, cloud-native Digital Workforce platform, Automation Anywhere Enterprise A2019.

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NEWS

AI and robots key to transforming customer service

More than two thirds (69%) of business decision-makers in senior management positions say that AI speeds up the resolution of customer queries, according to a recent survey commissioned by software provider, Enghouse Interactive.

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Employees prepare to work in automated contact centres

Almost two thirds (65%) of contact centre employees believe that the introduction of automation and robotic technology is an opportunity to learn new skills and grow their role within the business, while 66% believe these technologies will have an overall positive impact on their role.

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NEWS

Consumers prefer interacting with voice and chat assistants over humans

Despite 76% of companies having realized quantifiable benefits from voice or chat assistants, businesses need to focus on better meeting customer needs to realize the true potential.

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Nine in 10 companies see ‘Self-Service’ as the future for customers

A new survey has shown that 88% of companies believe ‘self-service’ will be the fastest growing...

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for...

Automation Anywhere receives $300 million investment from the SoftBank Vision Fund

Additional funding will accelerate the digital transformation of enterprises and the workforce.

DataRobot partners with Kx

New integration empowers teams working with the world’s fastest time series database to deliver...

RPA and retail

UiPath has issued a new report ‘RPA: The Next Step in Retail Automation’ today. This...

Netcall acquires RPA technology

AI-powered RPA, combined with Netcall’s low-code technology, will automate a wider range of...
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A Global Conversation on Artificial Intelligence

Ethics and AI: can we have both?

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