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Robot ready reckoner

ONQU Solutions, the business transformation consultancy, has launched a free, online Process Cost Calculator (http://www.onqu.solutions/rpa-process-cost-calculator/ ). The calculator is designed to help an organisation evaluate the true cost, particularly the personnel cost, of running a repeating internal process, as a precursor to assessing the value of automating that process.

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NEWS

RPA programs head to the mainstream in financial services

Yet only 20% of organisations are confident they can measure their successful roll-out and 70% claimed it was hard to get productivity data in the first place.

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Automation Anywhere introduces the Digital Worker

Redefining the workforce for the age of AI, robotics and automation.

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Consumers becoming increasingly comfortable with human-mimicking robots in customer service

As Google Duplex inches closer to becoming a reality, new research by Aspect Software has revealed that over half of consumers (52 per cent) would be comfortable communicating with a customer service robot that closely mimics human behaviour over the phone. While this indicates a growing acceptance of customer service technology that is increasingly human-like, there also remain a number of concerns about the impact this will have on the role of human agents.

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NEWS

Telekom Slovenije selects Bulb Technologies to automate customer care

CEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting.

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NEWS

RPA and retail

UiPath has issued a new report ‘RPA: The Next Step in Retail Automation’ today. This comprehensive report outlines how RPA is actively reshaping the retail sector worldwide. Leading European retailers have contributed their thoughts on their usage of RPA across multiple functions, from finance to HR, marketing and call centres.

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Majority of organisations plan automation investment

New survey reveals that 48% accelerated automation projects as a result of the pandemic, with cost...

RPA software reveue to reach $2 billion in 2021

Global robotic process automation (RPA) software revenue is projected to reach $1.89 billion in...

Robots more reliable than humans when it comes to money

Research shows growing confidence among consumers and business leaders that robots handle finance...

Making autonomous data centres a reality

Ultima has launched its Autonomous DC solution to allow datacentres to be run in a fully automated...

Europe embraces emerging technologies

By 2020, nearly 40 percent of European organisations plan to deploy artificial intelligence and...

Automating service desk processes

With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...
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A Global Conversation on Artificial Intelligence

Ethics and AI: can we have both?

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