NEWS

Automation is making work 'more human', research reveals

Academic research shows that organisations augmented by automation technologies are 33% more likely to be 'human friendly' workplaces, in which employees are 31% more productive.

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NEWS

Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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New research shows privacy, security are frequently key consumer concerns and drive buying...
​​Cyber Security Services, an emerging cyber security consulting company, has released its top...
Complexity and the reluctance of operators and regulators to support permanent roaming means...
Advanced technologies such as AI, blockchain and continuous authentication to transform the...
Synaptek is a new Digital Innovation Division dedicated to enabling better ways of working through...
Leading agentless device security platform provider Armis, and cloud visibility and analytics...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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