NEWS

Automation is making work 'more human', research reveals

Academic research shows that organisations augmented by automation technologies are 33% more likely to be 'human friendly' workplaces, in which employees are 31% more productive.

Read More

NEWS

Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

Read More

NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

Read More

Huawei’s digital platform based on leading new ICT empowers Smart City+.
New report suggests organizations are missing a huge opportunity in automation by focusing on...
Deal to enable IoT opportunities for Chunghwa’s enterprise customers through Ericsson IoT...
A new algorithm which can be introduced into existing components could speed up the advent of the...
50% of consumers want blend of technology and human input in retail experience.
Traxens’ IoT solution will be used to track smart wagons delivering cargo in Europe and China.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Read more