NEWS

Automation is making work 'more human', research reveals

Academic research shows that organisations augmented by automation technologies are 33% more likely to be 'human friendly' workplaces, in which employees are 31% more productive.

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NEWS

Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Neeco Global ICT Services, a leading global provider of complex ICT services, has become a customer...
Use of blockchain technology to help secure IoT data, services and devices doubles in a year.
IoT connectivity and network insights through Tata Communications MOVE™ will safeguard data, help...
The biggest prediction miss in the history of IT?
ExtraHop hash issued a report detailing rapid substantial changes in device usage trends as...
Tridium and BACnet devices make up 65% of unprotected SCADA devices due to being frequently...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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