Digitalisation World

Automation is making work 'more human', research reveals

Published in Digital Business Internet of Things

Academic research shows that organisations augmented by automation technologies are 33% more likely to be 'human friendly' workplaces, in which employees are 31% more productive.

NEWS

Consumers confused by mobility jargon

Published in Digital Business Everything AI Internet of Things

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

NEWS

Customer experience is now the top priority for quality assurance

Published in Digital Business Everything AI Internet of Things Machine Learning Orchestration + Management Tools Robotic Process Automation

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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AI

Automation is making work 'more human', research reveals

Consumers confused by mobility jargon

Customer experience is now the top priority for quality assurance

Twilio partners with Microsoft Azure IoT

Microsoft delivers new advancements in Azure from cloud to edge

SHV Energy improves customer service with smart devices and IoT connectivity

Sheffield streets come to life

IoT devices under constant attack

Consortium embraces FOG

Latest Video

Stephane Zantain on Customer Engagement