NEWS
MSPs optimistic as to business opportunities

Holly Pateman, SVP Product Marketing at Kaseya, discusses the recent Datto State of the MSP: Trends and Forecasts for 2024 Report, which finds a steady transition of traditional VARs to become MSPs, and also highlights the main challenges and technology growth opportunities for the Channel, which include improving the customer experience, vendor consolidation, self-service, storage and cloud. Overall, MSPs are cautiously optimistic as we head into a new year.

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The importance of delivering the Total Experience

John Hayes-Warren, CEO of Agilitas, discusses the findings of the company’s 2023 Channel Trends report, with customer experience and company culture, combining to provide the Total Experience, as the main priorities for the channel. The report also highlighted the importance of leadership, purpose, alliances, skills and sustainability, as John explains.

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Forging a digital path to sustainable IT

Charissa Jaganath, Head of Responsible Business at IT services business Logicalis, discusses the company’s sustainability commitment as outlined in its CIO Summit: Forging a Digital Path to Sustainable IT. She explains how sustainability and a wider ESG focus is front and centre for both Logicalis itself and its ecosystem of partners and customers.

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Refurbished IT makes environmental and economic sense

Nick Stapleton, Managing Director at ETB Technologies, explains how refurbished IT has a significant role to play in helping organisations meet’s their sustainability goals, whilst also providing the kind of cost-savings which can mean the difference between an IT project getting the greenlight or being written off as too expensive to provision.

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Customer experience key to Agilitas’s growth strategy

John Hayes-Warren, Agilitas’s Chief Revenue Officer, outlines the company’s plans to make Fiscal Year 2024 a ‘defining year’, with the focus very much on customer experience transformation, underpinned by the three core competencies of inventory assurance, professional services and smart logistics.

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News

Innerworks is advancing internet security with AI solutions to combat sophisticated fraud, backed by significant investment.
European project taps into existing fibre-optic cables to detect structural issues in real time, potentially averting disasters in infrastructure.
TrustedTech, a Microsoft Managed Partner, evolves into an AI-focused tech leader, enhancing IT infrastructure and cloud solutions for businesses embracing digital transformation.
The London Internet Exchange enhances Riyadh IXP with advanced connectivity to support Saudi Arabia's rapid digital transformation.

Expert Opinions

By Kirsty Biddiscombe, EMEA Business Lead for AI, ML & Data Analytics, NetApp.
Dr Richard Lewis from Prysmian highlights the vital importance of power infrastructure.
Law firms are embracing AI, cloud, and virtual services to boost efficiency, security, and client trust—now essential across research, case management, remote hearings, and complex mass torts like AFFF.
Artificial intelligence (AI) workloads are already transforming data centres, and at speed. From power and cooling to deployment timelines and security, the infrastructure beneath modern compute is being...